Virtual Assistant – Amazon & eCommerce Store Management

Virtual Assistant – Amazon & eCommerce Store Management

Job Overview:

We are looking for a proactive, detail-oriented, and experienced Virtual Assistant to manage and optimize our Amazon store and other eCommerce platforms, including Walmart. This role will involve a combination of product listings management, marketing strategy implementation, inventory oversight, and customer service. The ideal candidate should have experience with Amazon Seller Central, Walmart Marketplace, and a solid understanding of eCommerce operations and digital marketing strategies.

Key Responsibilities:

Amazon Store Management:

Manage and optimize product listings on Amazon, ensuring accurate product descriptions, images, and pricing.

Monitor inventory levels, assist with restocking, and track order fulfillment.

Perform regular audits on listings to ensure they align with Amazon’s best practices for visibility and conversion.

Implement Amazon advertising campaigns (PPC), analyze performance, and optimize for better ROI.

Handle customer inquiries and resolve issues promptly, ensuring high customer satisfaction and positive reviews.

Walmart Marketplace Management:

Manage product listings on Walmart Marketplace, ensuring accuracy and consistency across all platforms.

Develop marketing strategies to drive traffic and sales on Walmart, including promotions and discounts.

Monitor and manage inventory levels, ensuring that stock is available for timely fulfillment.

Digital Marketing and Promotion:

Assist in the development and execution of marketing campaigns across Amazon, Walmart, and other eCommerce platforms.

Leverage email marketing, social media, and paid advertising to increase brand visibility and sales.

Collaborate with marketing teams to optimize product promotions, discounts, and seasonal campaigns.

Performance Analytics and Reporting:

Track and analyze sales data, customer feedback, and marketing campaign performance across all platforms.

Provide regular reports on key performance indicators (KPIs), such as sales, conversion rates, and return on ad spend (ROAS).

Suggest improvements based on performance data to increase overall sales and customer satisfaction.

Customer Service:

Manage and respond to customer queries and issues via Amazon and Walmart's messaging systems.

Resolve customer complaints and returns, ensuring prompt and effective solutions to maintain high customer satisfaction.

Other eCommerce Platforms (if applicable):

Assist with product listings, marketing, and order management on additional eCommerce platforms (e.g., eBay, Shopify, Etsy, etc.).

Stay up-to-date with the latest trends and updates on eCommerce platforms to implement new strategies for growth.

Qualifications:

• Proven experience in managing Amazon Seller Central and Walmart Marketplace accounts.
• Strong understanding of eCommerce operations, including product listing optimization, inventory management, and order fulfillment.
• Experience with Amazon PPC campaigns and Walmart’s advertising tools.
• Solid knowledge of digital marketing strategies (email marketing, social media, SEO, paid ads).
• Excellent organizational skills with attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently and meet deadlines.
• Familiarity with eCommerce tools and platforms such as Helium 10, Jungle Scout, Shopify, or similar is a plus.
• Customer service experience is highly desirable.

Preferred:

• Experience managing other online marketplaces such as eBay, Shopify, or Etsy.
• Knowledge of analytics tools such as Google Analytics, Amazon Seller Central Reports, or similar.
• Experience with tools for automating tasks and marketing (e.g., Hootsuite, Zapier).

Working Hours:

• This is a remote position. Flexibility in working hours is expected, with a focus on meeting deadlines and managing time effectively.

Compensation:

• Competitive hourly rate or monthly salary, based on experience and qualifications.