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Full-timeDescriptionCome be a part of the future of Sleep Medicine! Join our Clinical Coaching team and help us improve the lives of countless patients suffering from sleep apnea! We’re on a mission to make a positive impact on the lives of patients living with sleep disorders by simplifying the complex process from diagnosis to treatment.The Sleep Care Specialist in Nevada provides top level patient support. This includes but is not limited to coaching, education, information and Respiratory Assessments utilizing telephone communications.
The expectation of this position is to provide a first class patient experience, with every patient interaction.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answers inbound phone calls and makes outbound phone calls to patients, caretakers, physician staff, physicians, client company representatives and general public as needed and meets the standards set by the Company. (Greater than 50% of work time is spent in this capacity).
- Calls patients to discuss issues regarding their equipment set up and continued therapy calls.
- Performs telemedicine consults for patients working with Better Night.
- Provides consistently excellent customer service and patient coaching to improve adherence to therapies, encourage resupply orders and to promote BetterNight as a world class health care organization.
- Provides general information and education to BetterNight staff regarding Sleep Apnea, CPAP, Sleep Data’s products and services, and other issues related to patient’s care.
- Responsible for reading patient history and notes, and ensures patients are followed throughout their services with Sleep Data.
- Reviews patient files, both electronic and hard copy for accuracy and as necessary for patient care per current policy and procedures.
- Makes patient notes in files and Brightree system as required by company policy and current health care standards.
- Serves as an advocate for the patient and acts as a liaison with other members of the healthcare team, when required.
- Instructs patients, caregivers, physicians and physician’s staff on the proper use of respiratory equipment, necessary cleaning requirements and home safety issues during initial set-up and at any additional follow-up calls.
- Ensures all area related price quotes given to customers/patients are appropriate and meet current company pricing policy. Explains co-pays and insurance coverage to patients as necessary.
- Accurately enters and creates patient orders in the Brightree computer system.
- Responsible for keeping all patient charts and information orderly, confidential, current and HIPAA compliant at all times.
- Promotes Sleep Data’s products and/or services to patients, healthcare organizations, businesses and general public
- Must be knowledgeable in Patient Rights and Responsibilities
- Thorough understanding of all PAP modalities and their physiological impact.
- Thorough understanding of common morbidities and their association(s) with sleep apnea.
- Thorough understanding of common alternative treatment methods for sleep apnea such as oral appliance therapy.
Requirements
QUALIFICATIONS
RPSGT (meeting the California Medical Board Licensing requirements), RRT or eligible and meeting the National Board of Respiratory Care (NBRC) and state licensing requirements (RCP) or RN, or LVN. Minimum one to two years of experience in DME (sleep-related) or in a Sleep Center. Clear time management skills proven by efficiency tracking. Person must be a self-starter and able to make correct and solid clinical decisions with minimum help from management. Must be able to work standard business hours in Pacific Standard Time Zone (California time).
Shifts will be assigned in Pacific Standard Time Zone.
EDUCATION and/or EXPERIENCE
Must have 1-2 year experience with Sleep DME or as a Sleep Tech. Must obtain the required number of continuing education credits to maintain credentials as required by license. Must also attend related in-services offered by the Company. Must be knowledgeable in equipment usage and maintenance. Must be knowledgeable in Patient Rights and Responsibilities, including HIPPA regulations. Must be knowledgeable in patient’s Plan of Care and Follow-up.
WORK LOCATION
This position must be located within the State of Nevada
$28.00-$32.00/hour
Medical, Dental, Vision, 401k, Vacation, Holiday and Sick time
Salary Description$28.00-$32.00/hour
