TrustYou is on a mission to help make guests happy! Listening to client feedback is a key driver for making customers happy while refining products and services. The heart of TrustYou consists of: Customer Experience Platform (CXP), Customer Data Platform (CDP), and chatAI. The robust solution facilitates seamless customer interaction and provides data-driven insights.
TrustYou's Customer Experience Platform (CXP) is an innovative solution that collects actionable insights and helps to make brilliant business decisions. Customer Data Platform (CDP) focuses on data-driven insights to understand your customers and market to them most effectively. chatAI is an intelligent tool that allows you to be where your customers are and respond to inquiries faster than humanly possible.TrustYou is committed to enabling companies to build trust, make informed decisions, and emerge victorious in their industries.
Learn more about TrustYou at www.trustyou.com
We trust you make an impact!
At TrustYou, we foster a remote and diverse work environment where the power of teamwork drives our collective success. With a beginners mindset, our international team is inspired to explore innovative concepts, embracing the test & learn culture to make a meaningful impact. Join us in our mission to help make guests happy!
Position: Product Manager (BI)
Location of the role: Germany/Spain (Remote)
As a
Product Manager (BI)
at TrustYou, you’ll be at the forefront of building and maintaining impactful dashboards within our embedded BI solutions. You will lead the strategic vision for our BI products, working cross-functionally with stakeholders to deliver actionable insights that fuel business growth. By driving product development from ideation through launch, you will ensure that our data-driven solutions empower teams to make informed decisions. If you’re passionate about transforming data into meaningful analytics, this role is for you.
In your role, you will make an impact by…..
- Defining product vision and strategy for our BI and embedded analytics solutions, aligned with business objectives and customer needs.
- Owning the product roadmap, prioritizing features, integrations, and enhancements based on business value, customer feedback, and market trends in alignment with the rest of the Product Management team
- Leading your product development team made of data analysts, designers and data engineers with a product vision, priorities and concepts to achieve product success
- Finding AI fit wherever a feature can be improved or additional product revenue can be generated
- Working closely with internal and external stakeholders to gather requirements and translate them into technical specifications and user stories.
- Managing the product lifecycle from ideation to launch, ensuring timely delivery and smooth implementation of BI products.
- Conducting data analysis and performance tracking to identify key trends and opportunities for improving the product.
- Presenting product updates and data insights to executives and key stakeholders, tailoring communication to both technical and non-technical audiences.
- Monitoring and evaluating product performance post-launch, collecting feedback for continuous improvement and feature development.
You are a perfect fit, if you have…
- Bachelor’s degree in Information Technology, or a related field. A Master’s degree is a plus.
- Minimum of 5 years of product management experience, ideally within BI, data analytics, or SaaS environments.
- Hands-on experience on building dashboards using BI tools (e.g., Tableau, Power BI, Looker, or similar)
- Experience with data modeling and translating business requirements into actionable dashboards.
- An AI approach to problem resolution, with experience using GPT (Generative Pre-Trained Transformers) to enhance product features
- Natural capacity at dealing with ambiguity and wearing many hats at one time
- A pragmatic and open-minded approach
- Great delivery skills, with a team player mindset and a focus on getting things done
- Excellent communication and presentation skills in English (written and verbal; other languages are a plus), with the ability to convey complex concepts to non-technical audiences.
- Experience in SQL and querying databases for data analysis.
You are ideally someone who….
- Has a background in building analytics products or working on customer-facing embedded analytics.
- Has experience using chatGPT and understands the models behind
- Has experience in Agile methodologies, working with JIRA or similar tools.
- Has familiarity with programming languages like Python for advanced data analysis.
And most importantly, what's in it for you...
- Working in a global, divers, and collaborative team
- Flexible working hours allowing you the freedom to shape your work-life
- Remote-friendly environment and budget for home office equipment
- On-going career development, training, and coaching
- Six days for learning & development
- Celebrate in style at our team events (in-person and virtually)
- Social benefits and perks based on location
Why TrustYou?
Our values shape our working environment. For more information about Life at TrustYou check out our Career Site or our LinkedIn Life Section.P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.If you are excited about this opportunity, join us! We look forward to your application and getting to know you.Apply for this job
