SIG doesn't just provide consulting services; we solve problems. We are a team of dedicated professionals deeply committed to excellence and innovation. For over 35 years, we have been a trusted partner to more than 900 colleges and universities worldwide, offering comprehensive strategy, implementation, and managed support.
We prioritize client satisfaction, integrity, and expertise in higher education. Embrace diversity, collaboration, and personal growth in our inclusive environment.
Position Summary
As an Ellucian Colleague Technical Consultant, you will play a vital role in supporting, enhancing, and integrating the Ellucian Colleague system for clients. We seek a self-directed professional with specialized programming or system administration/integration skills, who can also bring knowledge of the other area. You will work closely with our clients to understand their needs, configure the system, and provide ongoing technical support. This role offers two primary areas of specialization:1. Programming and Development Focus – Candidates with expertise in Colleague programming, particularly in Envision and UniBasic, who are also open to learning or have experience with tools like React and JavaScript for Ellucian Experience SDK card development.
Prior experience with these tools is a plus, but a willingness to learn and apply them is equally valuable.2. System Administration and Integration Focus – Candidates skilled in system administration, updates, integration management, and API configurations will ensure reliable operations and data flows within Colleague. Familiarity with Colleague programming tools and some experience in Envision or UniBasic development will be beneficial.
Key Responsibilities
- Implementation and Configuration: Collaborate with and assist clients with implementing Colleague software suite and connected applications.
- Client Consultation: Engage with clients to understand their specific requirements, provide recommendations, and ensure that solutions align with their business processes.
- Technical Support: Provide ongoing technical support and troubleshooting for the Ellucian Colleague system, resolving issues promptly and efficiently.
- Project Management: Manage multiple project timelines and deliverables, setting priorities and ensuring that all milestones are met and client expectations are exceeded.
- Troubleshoot: Offer innovative solutions to clients’ technical requests on their Colleague software suite.
Required Qualifications:
- Ellucian Colleague Knowledge: Strong understanding of Colleague’s functional and technical aspects, with the ability to configure, extend, and integrate system capabilities effectively.
- Programming Expertise (if applicable):
- Proficient in Envision and UniBasic for Colleague programming.
- Familiarity or willingness to learn tools like JavaScript and React for Ellucian Experience SDK card customization.
- System Administration & Environment Management (if applicable):
- Experience with Colleague system administration, setup, and proactive monitoring.
- Proficient in managing system backups, updates, and new release installations.
- Experience with Colleague release installations, updates, and troubleshooting, ensuring smooth version transitions.
- Ellucian Self-Service and Core Tools: Proficiency in Colleague Self-Service, Envision, Workflow, ELF programming, and Colleague Studio.
- Customer-Centric Problem-Solving: Strong communication skills with a customer-service approach, capable of translating technical issues into clear, actionable terms for users.
- Troubleshooting and Support: Ability to diagnose and resolve complex technical and functional Colleague issues.
Preferred Qualifications
- Data Conversion and Migration: Hands-on experience with data migration/conversion processes geared towards SaaS migrations.
- SQL Proficiency: Advanced skills in SQL for data queries, manipulation, and reporting.
- API Integrations: Proficiency in configuring and troubleshooting API integrations (REST, SOAP).
- Cloud and SaaS Solutions: Experience with cloud technologies (e.g., Azure, AWS) and SaaS deployments.
- Single Sign-On (SSO): Experience with SSO implementation (SAML, OAuth).
- Ethos Tools Expertise:
- Ellucian Experience: Custom card development, UI enhancements.
- Data Connect: Creation and management of integration pipelines.
- Intelligent Processes: Automated workflows to streamline processes.
- Insights: Leveraging data insights for decision-making.
- Intelligent Learning Platform (ILP): Integration with learning management systems.
Travel Requirements: Willingness to travel up to 25% for on-site support and client engagementThis role is ideal for a versatile candidate with a primary specialization in either programming (Colleague, Envision, UniBasic) or system administration/integration and a commitment to learning and supporting the other area. Your technical skills and collaborative approach will contribute significantly to our goal of maintaining a robust, efficient, and user-friendly Ellucian Colleague system.
Pay and Benefits
- The salary range is $90,000 to $125,000 + Annual Bonus
- Health, Vision, Dental & Life Insurance
- Short & Long Term Disability
- Paid Parental Leave
- 3 Weeks Vacation, Sick Leave & Paid Holidays
- 401(K) with a 5% Employer Contribution
- Pet Insurance
The listed salary range for this position is indicative and subject to adjustment based on the candidate's unique skills and location. Final compensation will be determined through mutual agreement between the successful candidate and SIG.SIG is an Equal Employment Opportunity/Affirmative Action Employer.California Consumer Privacy Act Notice
