Senior Implementation Engineer

Impact.comCape Town, South AfricaOnsite

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded.

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go.

To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics visit www.impact.com.

Your Role at impact.com:

As a Senior Implementation Engineer, you will be responsible for learning impact.com’s technology and to assist with proposing and implementing technical solutions for our clients on the company’s SaaS platform. Working alongside the Onboarding, Client Success and other internal teams, you will interact with clients (business and technology), answering questions about the integration process, best practices and impact.com’s technology with the goal of getting clients live with their implementations in a timely manner.

What You'll Do:

Keep up-to-date with impact.com’s technology and industry updates
Design solutions & drive technical implementation of new and existing impact.com clients
Lead technical conversations to scope and propose best solution based on clients’ business needs
Develop and contribute to platform’s technical integration documentation
Work hand-in-hand with our Onboarding team to provide customers with a best-in-class streamlined onboarding experience
Support Sales and Pre-Sales teams as a product specialist and technical resource for complex deals and general knowledge sharing
Troubleshoot client issues as encountered during the onboarding process

What You Have:

Self-starter with a focus on creating and/or refining operational processes
Voracious learner who is willing to be out of their comfort zone
Natural curiosity leading to a deep understanding of the client’s challenges
Passion for solving customer issues in a fast paced environment
Phenomenal problem-solving & troubleshooting skills
Excellent verbal & written communication in English, including the ability to communicate complex technical information to a non-technical audience
Expert-level knowledge and significant practical experience in utilizing web technologies including but not limited to HTML, JavaScript, SQL and REST APIs
Assist junior team members in increasingly complex integrations as well as for rescoping requests
Lead team enablement sessions and serve as SME on impact.com’s one or more integration methodologies
Significant hands-on experience in the design and implementation of medium to complex client solutions on SaaS platforms, preferably in digital marketing domain
Bachelor’s degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline
Proven performance in an Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity.
4-6 years working in a tech-focused role at a digital marketing or technology focused company. Familiarity of affiliate and/or digital marketing industry preferred.

Nice to have:

Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

Hybrid, Casual work environment
Responsible PTO policy
Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

Primary caregiver leave

Training & Development
Learning the advanced partnership automation products
Medical Aid and Provident Fund
Group schemes with Discovery & Bonitas for medical aid
Group scheme for provident fund
Restricted Stock Units
3-year vesting schedule pending Board approval
Internet Allowance
Fitness club fee reimbursements
Technology stipend

impact.com is proud to be an equal opportunity workplace.

All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

Life at Impact.com

Thrive Here & What We ValueEntrepreneurial spirit and a culture where ambition and curiosity is rewarded. | A team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world.</s> | 1. Passionate about people, technology, and customer success | 2. Entrepreneurial spirit and culture where ambition and curiosity is rewarded | 3. Valuing opinions and contributions from employees | 4. Fun and talented team members from all over the world | 5. Committed to positive worklife balance and recognizing importance of being happy and fulfilled in both</s> | 1. Entrepreneurial spirit and culture where ambition and curiosity are rewarded | 2. Passionate about people and technology, and obsessed with customer success | 3. Inclusive events planned by employeeled culture team to celebrate successes | 4. Unlimited responsible PTO and flexible work hours | 5. Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA</s> | Emphasis on people, technology, and customer success | Inclusive events to celebrate successes | Flexible work hours and continued access to industry certifications | Unlimited responsible PTO and catered lunch every Thursday</s> | Valuing opinions and contributions of team members | Enjoying working with fun and talented people from all over the world | Established company with a cool, high-velocity work ethos</s> | 1. Positive WorkLife Balance | 2. Responsible PTO Policy | 3. Mental Health and Wellness Care via Modern Health | 4. Restricted Stock Units | 5. 3Year Vesting Schedule pending Board Approval | 6. Internet Allowance | 7. Fitness Activity Fee Reimbursements | 8. Technology Stipend | 9. BiWeekly Lunches | 10. Training & Development</s> | 1. Collaborative and supportive atmosphere in our Aarhus office | 2. Opportunities for professional growth and career advancement | 3. Culture built on trust, delegation, and initiative—your ideas matter here! | 4. Lively team environment that celebrates community and the joy of coming to work every day.</s> | Transforming the way businesses manage and optimize all types of partnerships | Cutting edge technology to solve real-world problems for clients | Rewarding ambition and curiosity | Employee-led culture team planning happy hours, parties, and other events to celebrate successes | Established company with a cool, high-velocity work ethos where each person can make a difference!</s> | 1. Unlimited PTO policy | 2. Take the time off that you need. | 3. We are truly committed to a positive worklife balance, recognising that it is important to be happy and fulfilled in both | 4. Training & Development | 5. Medical Aid and Provident Fund | 6. Stock Options | 7. 3year vesting schedule pending Board approval | 8. Internet Allowance | 9. Flexible work hours | 10. Casual work environment</s> | An established company with a cool, high-velocity work ethos, where each person can make a difference!</s> | Hybrid, Casual work environment | Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both | Learning the advanced partnership automation products | Group schemes with Discovery & Bonitas for medical aid | Group scheme with Momentum for provident fund | 3-year vesting schedule pending Board approval | Fitness club fee reimbursements</s> | 1. Entrepreneurial spirit and a culture where ambition and curiosity is rewarded. | 2. A team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world. | 3. Passionate about our people, our technology, and obsessed with customer success.</s> | 3. Obsessed with customer success | 4. Inclusive events planned by employeeled culture team to celebrate successes | 5. Unlimited responsible PTO, flexible work hours, catered lunch every Thursday, healthy snack bar, great coffee, parental leave, technology stipend, flexible spending accounts, and 401(k)</s> | 2. Culture where ambition and curiosity is rewarded. | 3. Fun and talented people from all over the world. | 4. Valuing opinions of employees. | 5. Customer success.</s> | Passionate about our people, our technology, and are obsessed with customer success. | Constant focus on functions that can elevate, delight, retain, and grow our customers' experience. | Valuing opinions, contributions, and working with fun and talented people from all over the world.</s> | Medical Aid and Provident Fund Group schemes with Discovery & Bonitas for medical aid | Passionate about our people, technology, and customer success | Valuing creativity, learning, and growing in a supportive and helpful environment | Inclusive events planned by an employee-led culture team to celebrate successes</s> | Valuing opinions and contributions of employees | Primary caregiver leave | Group scheme for provident fund | Technology stipend</s> | Fun and talented team from all over the world</s> | Working together enables us to grow rapidly, win, and serve the largest brands in the world | We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. | We have an employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes! | Take the time off that you need. We are truly committed to a positive work-life balance, recognizing that it is important to be happy and fulfilled in both training & development | Medical Aid and Provident Fund group schemes with Discovery & Bonitas for medical aid | Ambition and curiosity rewarded | Valued opinion | Noticed contributions | Fun and talented people from all over the world</s> | 2. Valuing opinions and contributions | 3. Fun and talented people solving cuttingedge marketing challenges with technology | 4. Rapid growth and winning | 5. Positive worklife balance</s> | 2. Obsessed with growth and winning | 3. Cuttingedge technology solving real-world problems for clients | 4. Entrepreneurial spirit and culture where ambition and curiosity is rewarded | 5. Valuing opinions and contributions of others | 6. Fun and talented team from all over the world | 7. Flexible remote working policy | 8. Generous benefits package | 9. Supportive and committed team around you</s> | 4-year vesting schedule pending Board approval | Free Affiliate & Partnerships Industry Fundamentals Certification by PXA. | 1. Entrepreneurial spirit and a culture where ambition and curiosity are rewarded. | 3. Hybrid, Casual work environment | 4. Responsible PTO policy | 5. Take the time off that you need. We are truly committed to a positive worklife balance, recognising that it is important to be happy and fulfilled in both training & development and learning advanced partnership automation products. | 6. Medical Aid and Provident Fund group schemes with Discovery & Bonitas for medical aid and Momentum for provident fund. | 7. Restricted Stock Units | 8. 3year vesting schedule pending Board approval | 9. Internet Allowance | 10. Fitness club fee reimbursements | 11. Technology stipend</s> | 1. Passionate about people, technology, and customer success. | 2. Entrepreneurial spirit and culture where ambition and curiosity is rewarded. | 3. Valuing opinions and contributions of employees. | 4. Fun and talented team from all over the world. | 5. Inclusive events planning by employeeled culture team. | 6. Mental Health and Wellness Benefit Including 12 Therapy/Coaching sessions + Dependent coverage. | 7. Established company with a cool, highvelocity work ethos, where each person can make a difference!</s> | 3. Supportive and committed team around you. | 4. Employeeled culture team that plans inclusive events. | 5. Mental Health and Wellness Benefit Including 12 Therapy/Coaching sessions + Dependent coverage.</s> | 4. Fun and talented people from all over the world.</s> | Inclusive events planned by employee-led culture team to celebrate successes</s> | 3. Passionate about our people, our technology, and are obsessed with customer success. | 4. Transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. | 5. Cutting edge technology to solve realworld problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before.</s> | 2. Passionate about People, Technology, and Customer Success | 4. Rewarding Ambition and Curiosity | 5. Valuing Opinions and Contributions</s> | 3. Inclusive events to celebrate successes | 4. Employeeled culture team that plans time together and other events | 5. Flexible work hours, PTO, and parental leave</s> | 1. Passionate about people and technology | 2. Obsessed with customer success | 3. Entrepreneurial spirit and culture where ambition and curiosity are rewarded | 4. Valuing opinions and contributions of employees | 5. Fun and talented people from all over the world</s> | 5. Commitment to highquality user experience and supporting user retention</s> | Passionate about its people | Focused on delivering the very best tech to customers | Offering flexibility to work how and where you are most successful | Obsessed with making a difference in business and to the wider community | Entrepreneurial in spirit with a culture that rewards collaboration and curiosity | Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. | The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.</s> | 3. Unlimited PTO policy | 4. Take the time off that you need. We are truly committed to a positive worklife balance, recognising that it is important to be happy and fulfilled in both | 5. Training & Development | 7. Group schemes with Discovery & Bonitas for medical aid | 4. Valuing opinions and contributions of employees. | 5. Positive worklife balance.</s> | Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage</s> | Training & Development opportunities | Stock Options (3-year vesting schedule pending Board approval) | Unlimited PTO policy - take the time off that you need. | Training & Development - learning the advanced partnership automation products | Take the time off that you need. We are truly committed to a positive work-life balance, recognizing that it is important to be happy and fulfilled in both primary caregiver leave. | Training & Development: Learning the advanced partnership automation products | Employee-led culture team that plans inclusive events</s> | Passionate about our people, and our technology, and are obsessed with customer success. | Working together enables us to grow rapidly, win, and serve the largest brands in the world. | We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. | We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. | If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!</s> | 5. Inclusive Events to Celebrate Many Successes</s> | Inclusive events to celebrate successes</s> | 1. Hybrid, Casual work environment | 3. Take the time off that you need. We are truly committed to a positive worklife balance, recognising that it is important to be happy and fulfilled in both | 5. Medical Aid and Provident Fund Group schemes with Discovery & Bonitas for medical aid | 6. Group scheme for provident fund | 10. Primary caregiver leave | 11. Fitness club fee reimbursements | 12. Technology stipend | 13. Mental Health and Wellness Benefit Including 12 Therapy/Coaching sessions + Dependent coverage</s> | Enjoy working with fun and talented people from all over the world</s> | 1. Entrepreneurial spirit and culture where ambition and curiosity is rewarded. | 2. Positive worklife balance, recognizing the importance of being happy and fulfilled in both personal and professional life. | 3. Hybrid work environment with responsible PTO policy. | 4. Take the time off that you need. We are truly committed to a positive worklife balance, recognizing that it is important to be happy and fulfilled in both personal and professional life. | 5. Private Health insurance, Mental Health & Wellness care via Modern Health, Restricted Stock Units, 3year vesting schedule pending Board approval, Internet Allowance, Fitness activity fee reimbursements, Technology stipend, Bi-weekly lunches, Training & Development, Learning the advanced partnership automation products.</s> | 3. Valuing opinions and contributions from team members | 5. Unlimited PTO policy and commitment to positive worklife balance</s> | Casual work environment, including working from home | Take the time off that you need. We are truly committed to a positive work-life balance, recognizing that it is important to be happy and fulfilled in both personal and professional life. | Training & Development: Learning advanced partnership automation products | Restricted Stock Units with 3-year vesting schedule pending Board approval