We are looking for a passionate and caring professional to join SafeRide Health as a
Prevention & Control Specalist. This role consists of taking a variety of inbound calls and outbound calls. The primary function is to take ownership and accountability for managing standing orders or routine treatment members. This is accomplished by gathering and entering detailed trip information for scheduling non-emergency medical transports for urgent and non-urgent medical appointments, handling member inquiries, and complaint intake. To do well in this role you must have a calm, kind demeanor, enjoy working with a diverse population, and possess exceptional active listening and communication skills.
This role relies upon self-autonomy for the completion of tasks, speed in work processes, attention to detail, and an inquisitive mind. There are no sales required for this role.Primary Responsibilities
- Managing the bookings and oversight for standing order members across multiple health plans
- Maintaining healthy relationships with dialysis facilities across the country to best provide services for their members
- Taking inbound calls from members, medical facilities, Transportation Providers, and Health Plans
- Accurately enter ride details to ensure successful ride completion
- Identifying and assessing additional member's needs
- Confirming member eligibility
- Answering member inquiries regarding transportation services
- Intake of member complaints
- Actively working with other internal departments to quickly address real-time issues
- Other duties as assigned
Required Education and Experience
- High school diploma or equivalent
- One (1) year of inbound call center experience in a high call volume atmosphere
Preferred Education and Experience
- Experience with Dialysis populations
- Experience with Medicaid, Medicare, and NEMT guidelines
- Knowledge of health insurance programs and benefits
Skills
- Outstanding problem-solving skills and ability to use soft skills in high-stress situations
- Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in-person, via email, and over the phone
- Positive and helpful attitude
- Exceptional interpersonal skills, customer service, problem-solving, verbal and written communication, and conflict resolution
- Ability to work independently and with a Team
- Ability to adapt to unforeseen circumstances quickly
- Accurately type 35 wpm or more
- Flexible with the ability to adapt to changes in business, strategy, and technology
- Well developed customer service skills
- Must be able to work with diverse populations and personalities
Job Requirements
- Must be able to pass criminal background record check
- Must be US Citizen
- Ability to work flexible shifts
About SafeRide Health:SafeRide’s mission is to restore access and dignity to care. SafeRide is transforming access to care for the nation's sick, poor and underserved. We are a high-growth, tech-enabled services firm that’s growing past 400 employees. SafeRide is backed by premier investors and serves leading health systems and payors. We operate nationally and deliver over 3M rides per year.
