FHSP HQS Supervisor

Description

Location: 

Organization Overview

Department Summary

Position Summary

Position Responsibilities

• Supervise HQS Specialists and Senior HQS Housing Specialist by setting performance benchmarks, fostering leadership, and ensuring inspection best practices.
• Assess team skills to identify growth opportunities and collaborate with the HQS Manager to plan and coordinate training initiatives.
• Assist with HQS-related emergencies during business hours and after-hours.

• Work with HQS Manager and FHSP leadership to improve operations, streamline processes, reduce inspection timelines, and deliver high-quality service.
• Conduct HQS reviews, approve scattered site units for the FHSP portfolio, and ensure compliance with standards and codes.
• Recognize and advise the team on occupational hazards, adhering to safety precautions.
• Master housing rights under Section 504 of the Rehabilitation Act of 1973 and the Fair Housing Act.
• Interpret and apply HQS regulations, organizational standards, and state/local codes.
• Design, implement and produce reports and workflow systems to better optimize HQS throughout FHSP.
• Stakeholder Engagement & Communication
• Establish and maintain effective relationships with team members, property providers, service providers, stakeholders, and FHSP teams.
• Present and speak at community meetings and events.
• Provide HQS guidance to team members, property providers, and stakeholders, responding to inspection inquiries promptly.
• Disseminate HQS programmatic, policy, and process changes effectively to staff.

• Plan, coordinate, and facilitate inspection-related training sessions, managing logistics, schedules, and execution.
• Collaborate with internal and external partners to align training programs with organizational objectives.
• Utilize project management approaches to establish training goals, schedules, resources, and deliverables.

• Create and utilize data reports to monitor progress, identify areas for improvement, and ensure success using CRM software (e.g., Salesforce).
• Produce, interpret, and present HQS analytics and strategies to leadership, funders, and partners.
• Formulate and manage HQS strategies based on current goals and needs.
• Ensure accurate and thorough reports, records, and correspondence while maintaining confidentiality and appropriate boundaries.

Professional Experience

• Experience supervising one or more direct reports required, preferably a team.
• 2 or more years of housing inspections experience working in real estate, property management, housing subsidy programs and/or supportive housing, strongly preferred.
• Knowledge of Housing Quality Standards (HQS}, state, local and construction codes, strongly desired. 

• Knowledge of inspection principles, LA County housing market trends, and CRM software (Salesforce preferred).
• Experience in training or education is preferred.

Requirements

Knowledge, Skills, and Abilities

• Strong verbal, written, and interpersonal communication skills with excellent critical thinking, organization, and independent judgment.
• Proven ability to adapt and work productively across diverse conditions and environments
• Knowledge in federal subsidy programs and processes.
• Knowledge in Microsoft Office applications such as Outlook, Word, Excel and PowerPoint, and the ability to learn proper use of various software programs, as needed.
• Willingness to travel and make multiple visits in the field.
• Access to reliable transportation, possession of a valid California driver’s license, a clean driving record, and automobile insurance.
• Adaptable in scheduling and prioritizing tasks, with the ability to work independently or as part of a team.
• Ability to detect HQS performance inconsistencies in both FHSP team members and property providers.
• Communicate and work with state and local departments involving inspection-related matters.
• Develop and deliver comprehensive HQS trainings, office hours and presentations to FHSP team members and property providers and perform field-based HQS trainings.
• Ability to compose written reports, emails, text messages and other forms of communication using HQS technical language.
• Ability to conduct inspections using mobile technologies and other equipment for inspections.
• Ability to accurately and efficiently map out HQS inspection locations.
• Housing Quality Standards Certification is strongly preferred or must be obtained within 6 months of hire.

Core Competencies

Planning: Proactively plans and organizes work to achieve goals efficiently. Monitors progress, prioritizes competing demands, and persists despite setbacks

Motivating Others: Inspires and empowers team members by understanding their drivers, recognizing contributions, and fostering a positive culture. Adapts approach, encourages ownership, and celebrates successes

Managing Diversity: Cultivates an environment where all feel valued, respected and empowered. Promotes diversity, challenges biases, ensures equity, and enables open dialogue

Functional/Technical Expertise: Possesses advanced functional/technical skills of direct reports, enabling high-level task accomplishment, optimal partner support, and team development

Organizational Values

Humanity:Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.

Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.

Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Physical Requirements

Benefits

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)

• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• Hybrid Work