IT Administrator

Description

About the Role

Key Responsibilities:

• Asset Management:
• Manage IT assets, including hardware (laptops, monitors, peripherals) and software (licenses, subscriptions) across the organization.
• Maintain inventory of IT equipment, ensuring all devices are up to date and compliant with organizational standards.
• Coordinate with vendors for hardware and software procurement, repairs, and returns.
• User and Identity Management:
• Oversee user accounts, access permissions, and authentication protocols for internal systems, including Infrastructure as a Service providers, and back-office tools such as Google Workspace.
• Jointly set up new employees with required hardware, software, and access, ensuring seamless onboarding experiences.
• Provide ongoing support for password management, account recovery, and role-based access control.
• Security Support:
• Assist with rolling out and maintaining endpoint protection mechanisms, encryption of EngFlow’s  corporate IT fleet and their firewall configurations 
• Collaborate with the Security and Engineering teams as necessary 
• Engineering Support:
• Provide technical support to the Engineering team in setting up, maintaining, and troubleshooting development environments and tools.
• Assist in deploying updates to internal infrastructure and services, ensuring uptime and minimal disruption.
• Day-to-Day IT Support:
• Act as the first point of contact for general IT support inquiries, troubleshooting technical issues for staff across the organization.
• Resolve issues related to software, hardware, network connectivity, and internal applications.
• Monitor and maintain the performance and availability of company systems, resolving issues proactively.
• Documentation & Training:
• Create and maintain clear documentation of IT policies, procedures, and systems.
• Develop user guides and provide training to staff on new IT tools, systems, and security best practices.
• Assist in maintaining knowledge-sharing resources, such as FAQs and internal IT wikis.
• Other Responsibilities:
• Continuously monitor and assess IT systems to identify areas for improvement and optimization.
• Stay up-to-date with the latest IT trends, tools, and technologies to help the organization remain competitive and secure.
• Participate in ongoing IT projects as needed, including network upgrades, cloud migrations, and system implementations.

Requirements

• Experience:
• 2-4 years of experience in IT support or administration, preferably in a fast-paced or startup environment.
• Hands-on experience with asset management systems, account provisioning tools, and IT ticketing systems.
• Familiarity with endpoint management tools (e.g., Jamf, Intune) and identity management solutions (e.g., Google Workspace, Okta, Active Directory).
• Technical Skills:
• Proficient in common operating systems (Windows, macOS, Linux) and troubleshooting hardware and software issues.
• Strong knowledge of security best practices, including VPNs, MFA, endpoint protection, and network security protocols.
• Experience supporting cloud infrastructure (e.g., AWS, Google Cloud, Microsoft Azure) and development tools (e.g., Docker, Git).
• Soft Skills:
• Excellent problem-solving skills with a strong customer service orientation.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong communication skills and ability to collaborate with both technical and non-technical teams.
• Bonus Qualifications:
• Experience with scripting or automation tools (e.g., BASH, Python, Ansible).
• Certifications such as CompTIA A+, ITIL, or Security+ are a plus.
• Familiarity with DevOps and engineering environments is a bonus.

Benefits