Jr. SOC Engineer

*LOCAL CHICAGOLAND CANDIDATES ONLY - THIS IS AN ONSITE ROLE AND DOES NOT OFFER RELOCATION*

Jr. SOC Engineer 

Primary Duties and Responsibilities

• Responsible for initial triage of incoming client issues.
• Analyze and respond to security threats from various security platforms and technologies.
• Support, troubleshoot, configure, manage, and upgrade Network Equipment/EDR/SIEM and a wide variety of other security products.
• Perform network troubleshooting to isolate and diagnose common network problems, using strong TCP/IP networking skills.
• Respond to inbound requests via phone and other electronic means for technical assistance with managed devices.
• Respond in a timely manner (within documented SLA) to configuration, maintenance, incident management, and other requests.
• Document actions in ticketing system to effectively communicate information internally and to customers.
• Respond to needs and questions of customers concerning their access to network resources through their managed device.
• Adhere to established MSS policies, procedures, and security practices.
• Resolve problems independently and understand escalation procedures.
• May be dispatched to customer sites to assist and/or facilitate repair or installation of supported products.
• Perform other duties as assigned.

Required Education, Skills and Abilities

• Associate's Degree or equivalent from two-year college or technical school in Information Technology, Information Security/Assurance, Engineering or related field of study; AND/OR at least two years of related experience and/or training (in addition to experience requirements below); or equivalent combination of education and experience required.
• Minimum 6 months of experience in Information Security or Networking required.
• Minimum 6 months of related experience and/or training in a technology environment required.
• Technical knowledge on a number of security technologies required.
• Solid understanding of information security and networking required.
• Prior experience working in an IT managed services environment strongly preferred. 
• Extensive experience interacting with customers required.
• Strong critical thinking and problem-solving skills required.
• A passion for information security and data security required.
• Detail oriented with strong organization skills required.
• Customer service focus required with strong interpersonal skills including excellent written/verbal communication skills.

Salary Range: $62 - $72k