Who We Are
PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.
What You’ll Do
The Integration Specialist will be part of a dealer services group. This group is responsible for PCMI’s products focused on automobile dealerships and groups. This role will function in a business analyst and operational capacity. To include operationalizing and assisting dealerships in integrating their DMS platform with PCMI applications.
In this role, you will:
- Participate in multiple projects by completing and updating project documentation; managing project scope; meeting project schedules; following proper escalation paths; and managing customer relationships.
- Collaborate with others within the team; articulate ideas and viewpoints to senior management, peers and others; identify client needs early; and assist the Auto team in driving the resolution of issues.
- Identify, create and facilitate process design changes by conducting business and systems process analysis.
- Design and produce required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan).
- Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process.
- Elicit and clearly document business and systems requirements.
- Demonstrated fluency in business processes and process differentiation.
- Meet with project team regularly to review project deliverables and deadlines.
What You’ll Need to Join Our Team
Experience
- Bachelor’s degree in Business Administration or related field or equivalent work experience.
- At least four years related experience required.
- Experience working all facets of requirements gathering, identification and analysis (business requirements, data requirements, functional requirements).
- Experience working in Agile and Scrum-based teams, including proficiency with JIRA.
- Experience in the area of Software Applications, preferably working with external clients.
- Prior experience in the auto industry, specifically with after-market warranty services.
- Must have experience working in or with a DMS environment.
- Strong knowledge of dealership processes and the role the DMS plays in supporting those processes
- Technical expertise with APIs and integration, with a focus on DMS integration
- Proficiency in technical writing, specifically API documentation
- Ability to learn and demonstrate expertise in the PCRS system and apply this to requirements capture and design submissions.
- Ability to learn and represent a warranty workflow, business and technical.
Skills
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Travel Requirements: Must be able to travel to client meetings; up to 10%
Why Work For Us
- Competitive Compensation
- Health, Dental & Vision Insurance
- Short & Long Term Disability Insurance
- Flexible Spending Account (FSA)
- Voluntary Life Insurance
- 401k with Company Match
- Paid Time Off
- 10 Paid Holidays
- Paid Parental Leave
- Commuter Benefits
- Annual Bonus Program
- Professional Development Opportunities & Certification Bonuses
- Employee Events
- Office in Park Ridge, IL - Convenient location to Blue Line
Although the role can be remote, PCMI can only hire employees in the following states:
Note: It is preferred for this role to be in the Park Ridge, IL office 2 days per week if candidate is located in the Chicagoland area.
