Position Summary
The Customer Solutions Manager sets the tone for who Offerpad is and provides the first opportunity for our customers to experience “the Best Way to Buy and Sell a Home. Period.” This position is responsible for converting qualified homeowner leads into closed transactions while managing the entire customer journey. The ideal candidate has a deep understanding of real estate and the home-selling process, and is driven by a passion for sales and helping others in a dynamic, fast-paced environment.
The Customer Solutions Manager engages in meaningful conversations to understand each client's unique needs, presents tailored solutions, and ensures exceptional customer satisfaction and seamless closing process.
Essential Functions
- Convert inquiries into signed agreements.
- Build rapport with customers, understand their home-selling needs, and position Offerpad’s solutions effectively.
- Present and negotiate purchase offers to achieve optimal outcomes.
- Maintain consistent follow-up cadence with prospective customers.
- Document all customer interactions in CRM.
- Meet established sales targets and performance metrics.
- Deliver exceptional customer service to homeowners, providing valuable insights to educate them on our solutions and market conditions.
- Guide transactions from signed agreement through successful closing.
- Monitor and maintain closing timelines.
- Be the primary driver of efficient task management and pipeline organization.
- Proactively identify and address escalated issues with appropriate manager and/or customers.
- Establish and maintain collaborative partnerships with multiple teams involved in the process.
- Maintain high customer satisfaction standards.
Minimum Qualifications
- Active Real Estate License where applicable
- 4+ years sales experience
- Willingness to be available weekends and evenings (homeowners sometimes need us in the morning, at night and on the weekends!)
- Willingness to obtain additional licenses based on business need.
- Exceptional communication skills, both oral and written, inclusive of active listening skills, and a positive and energetic phone demeanor
- Excellent phone presence and consultative selling skills
- Strong negotiation and problem-solving abilities
- Extremely self-motivated, results oriented and with a diligent work ethic.
- Ability to work independently, in team settings, and build cross-functional relationships.
- Ability to work in a fast-paced, metrics-driven environment.
- Strong organizational and time-management skills
Preferred Qualifications
- You have experience working with CRM applications
- Salesforce experience preferred
48800.00 To 61000.00 (USD) Annually
