Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 125,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
About the role
As a Solution Engineer, you will play a critical role in the success of our organization by supporting our sales team with aligning Crunchtime’s solutions to meet the business needs of our clients. You will be responsible for the technical evaluation of our solution, including deep discovery to understand each client’s goals, challenges and business pain, collaborating with sales and leadership on strategy and presentations, and developing creative, story-based product demos that are tailored to each customer and focused on the value that our solution brings to the client.
The Solution Engineer is an individual who is self-motivated, enjoys working in a team-selling environment, and is eager to make a positive impact.
What you’ll do as a Solution Engineer
Partner with Account Executives to understand customers needs and requirements, and develop a strategy to position Crunchtime’s solutions to meet those needs
Prepare and deliver technical presentations tailored to the business needs and goals of existing and prospective customers
Provide a deep level of product knowledge and skillfully answer technical and functional product questions as part of the sales cycle
Deliver tailored solution demonstrations geared towards the prospects current pain and future state value
Develop trusted relationships with technical buyers
Lead technical discussions around enterprise architecture including integration strategies
Work closely and collaborate with cross-functional teams including sales, product management, marketing, and customer success
Ensure customer success by acting as the liaison between sales and implementation teams
Prepare and communicate responses to RFPs
Support Marketing events including webinars, conferences and trade shows
What we’re looking for
Previous experience in pre-sales as a solution or sales engineer
Exceptional verbal and written communication skills including the ability to build and deliver compelling presentationsincluding written, oral and presentation
Strong leadership skills leveraged to own and lead all technical aspects of the sales process.
Experience working within sales methodologies
Ability to simultaneously manage multiple accounts and opportunities
Motivated, positive, professional, and enthusiastic attitude
Track record of successful sales performance
Minimum of 4 years of professional experience
Travel, as necessary, including international.
Bachelor’s Degree
Nice to haves
Previous experience supporting cloud sales in the hospitality industry
Experience with Inventory Management, ERP, LMS, and/or operations execution solutions
Experience with the Demo2Win or other solutions engineering methodologies
Technical skills including basic programming in web-based technologiesAPIs and integration methodologies, Cloud infrastructure and security, broad understanding of computing environments and technologies.
What you’ll get
- Superannuation: We are covering the minimum required by law (if it changes, we will adhere to what is required)
- Annual leave: You are entitled to 4 weeks paid annual leave for each year of service in accordance with the FW Act. - Flexible PTO is possible, but anything after statutory will not accrue
- Learning and development stipend: $1500 USD annually
- Gym Allowance: $25 USD monthly
- Office space in Melbourne
- Paid Holidays
- Parental leave for 10 weeks fully paid
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.Join us in our mission to provide the best software solutions to the food industry.
We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.
