IT Support Technician

C3 AILondon, United KingdomOnsite

C3.ai, Inc. (NYSE:AI) is a leading Enterprise AI software provider for accelerating digital transformation. The proven C3 AI Platform provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The C3 AI Platform supports the value chain in any industry with prebuilt, configurable, high-value AI applications for reliability, fraud detection, sensor network health, supply network optimization, energy management, anti-money laundering, and customer engagement. Learn more at:

C3 AI

C3 AI is looking for a talented

IT Support Engineer to provide exceptional technical support and ensure the smooth operation of our IT infrastructure.

Responsibilities:

Technical Support: Provide first and second-level support to end-users, resolving hardware, software, and network issues promptly. Assists Corporate IT on the West Coast by providing support for our East Coast Offices/time zones.
System Maintenance: Perform regular maintenance and updates on IT systems, ensuring optimal performance and security. Refurbishing and re-imaging laptops.
Troubleshooting: Diagnose and troubleshoot technical problems, escalating complex issues to senior engineers when necessary.
Documentation: Maintain accurate records of support requests, resolutions, and system changes in our ticketing system.
Collaboration: Work closely with other IT team members and departments to implement and support IT projects and initiatives.
Collaboration: Work closely with other IT team members and departments to implement and support IT projects and initiatives=

Qualifications:

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience: 4+ years of experience in IT support or a similar role and have been a global admin at a previous position.
Technical Skills: Proficiency in Windows and Mac OS, networking protocols, and common software applications/cloud services including MS Office, Office 365, Atlassian, Meraki, Surface Hub Devices, Teams Rooms, etc.
Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Certifications: Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus
Physical Requirement: Must be able to lift 50 lbs.

C3 AI provides a competitive compensation package and excellent benefits.

C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.

Life at C3 AI

At C3 AI, we put your data to work for you. Get ahead of supply chain delays before they affect your delivery deadlines. Reduce energy costs and track sustainability goals in real time, improving building operations and reducing greenhouse gas emissions. Connect disparate health record systems to optimize patient visits and decrease waitlist time. And do it all more efficiently with generative AI. The only generative AI built for the enterprise, C3 Generative AI sits on top of our proven AI solutions that have already transformed the dozens of complex businesses work, including the C3 AI Platform and our portfolio of turnkey applications. Learn more about how we are reshaping the world with AI: www.c3.ai.

Thrive Here & What We Value- Competitive compensation package - C3 AI is committed to providing an inclusive workplace that values diversity and equal opportunity. Our Equal Opportunity Employment policy ensures a fair and respectful environment for all employees regardless of race, color, religion, gender, national origin, age, disability, or veteran status.- We offer excellent benefits including health insurance, retirement plans, and generous equity options to attract top talent in the AI industry. Our team is driven by a fast-paced environment that encourages innovation and high energy levels.- As part of our commitment to integrity and good judgment, we expect all employees to handle sensitive information with utmost care and discretion. We believe these values are essential for maintaining trust within the organization and with our clients.