Resident Services Coordinator

RESPONSIBILITIES:

• Work collaboratively with residents to survey their interests in programming and related activities. 
• Host quarterly meetings with residents.
• Develop an outcomes-based work plan for the community.
• Coordinate community impact programs involving After-School Tutoring, Workforce Development, Health/Nutrition, Financial Literacy, Broadband Access, and Seniors.
• Create a communications plan (flyers, social media, automated calling, home visits, calendar of events, etc.) to inform residents of meetings, programs, and special events.
• Provide direct case management support to prevent evictions, utility cut-offs, and to help ensure food security and health.
• Help facilitate voter registration drives.
• Track and report on program effectiveness. Will work closely with the department supervisor to measure program outcomes.
• Work as a liaison between Community Managers and residents to ensure resident preparedness for annual recertifications. Will help residents identify important paperwork for annual recertifications.
• Participate in internal and external workgroups to support civic activities and stay current on emerging neighborhood issues.
• Provide crisis intervention support.
• Provide fundraising support for grants, special events, and campaigns.
• Educate residents on service availability, application procedures, job training, etc. Advocate for residents in these areas.
• Develop and execute or facilitate family development and parenting events for all populations.
• Work closely with management and as a conduit with at risk households to prevent eviction for non-payment of rent or for violations of lease agreements.
• Work as a liaison between Community Management and residents during construction period to ensure compliance with Low Income Housing Tax Credit qualifying and assist residents impacted by construction in their home.
• Coordinate non-profit partners and community organizations programming on site or offsite
• Serve as primary contact for residents, non-profits and city/state agencies for the implementation, registration of and participation programs and events.
• Serve as resident liaison for community meetings and social services, programs, and events.
• Identify issues and opportunities ongoing to better serve residents and support Fairstead’s mission.
• Serve as community relations liaison as needed for public meetings, Tenant Association meetings and events.
• Work with Property Management Team, track and maintain day-to-day social services activities at the property and in accordance with local, city, state, and federal guidelines.
• Maintain a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance.
• Maintain consistent documentation of program activities, case management notes, and reports
• Perform other related duties as required.

BENEFITS:

• Generous employer contribution for Medical and Dental through United Healthcare.
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12+ paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.

QUALIFICATIONS:

• Bachelor’s degree in liberal arts, social work, or related field; preferred. 
• LMSW preferred but not required. AmeriCorps and VISTA experience welcomed.
• Demonstrated volunteer and community experience.
• Bilingual in Spanish and English preferred.
• Positive outgoing attitude and excellent customer service skills.
• Proficient listener with excellent interpersonal skills, including tact and diplomacy.
• Proficient in the Microsoft Office Suite. Demonstrated working knowledge of computer applications and data tracking systems like Family Metrics and Yardi.
• Able to effectively present information and respond to questions from management, vendors, and associates.
• Adhere to tight deadlines and quick turnaround for deliverables.
• Ability to work collaboratively in a dynamic environment where adaptability is imperative.
• Strong written and oral skills.
• Accurate with a strong attention to detail.

OVERVIEW:

• Listening to and understanding the needs of residents, communities, partners, and stakeholders alike.
• Developing and preserving high quality, sustainable affordable housing.
• Creating a positive social and environmental impact within the properties and communities we serve.

Fairstead’s Core Values:

• Empathy
• Innovation
• Entrepreneurship
• Determination
• Integrity