Mood Media is the world’s leading in-store media solutions company dedicated to elevating the Customer Experience. We create greater emotional connections between brands and consumers through the right combination of Sight, Sound, Scent, and Systems solutions. We are seeking a Client Satisfaction Representative (German Speaking)
JOB REQUIREMENTS
• Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications• Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)• Provide the clients with information regarding the status of their incidents• Report technical problems following specific procedures• Working schedule: Mo -Fr 9AM - 5 PM DE/NL local time, Sa 9AM -5 PM DE/NL local time( one Saturday shift per mount through rotation )
SKILLS AND EXPERIENCE
• German– fluent level• English - fluent level• Very good computer skills, excellent knowledge of MS Office applications• Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person• Excellent team player as well as independent worker, cross-cultural communication skills are a plusMood Media, is one of the world’s largest designers of in-store consumer experiences, including audio, visual, interactive, scent, voice and advertising solutions.
Mood Media’s solutions reach over 150 million consumers each day through more than half a million subscriber locations in over 40 countries throughout North America, Europe, Asia and Australia. Mood Media Corporation’s client base includes more than 850 international brands in diverse market sectors that include: retail, from fashion to financial services; hospitality, from hotels to health spas, and food retail, including restaurants, bars, quick-serve and fast casual dining
