Join Consumer Credit Union's Arlington Heights branch as a Senior Branch Specialist! In this Personal Banker role, you’ll develop relationships with our members, become their financial expert, and educate them about products/services that will make a positive impact in their lives.
We are a certified Great Place To Work (awarded in March 2024 for a second year in a row) and have been named a Best Workplace – Financial Services by Great Place To Work® and Fortune magazine (awarded September 2024). With our Arlington Heights branch opening 18 months ago, it's in a growth phase so it's an exciting time to come on board! This position is a combination of being a Personal Banker with some Teller responsibilities. It offers a variety of work throughout the day, involves sales goals which lead to the ability to earn incentives, and is perfect for those that enjoy providing tailored financial consultation to people in the community.
You’ll slip into our members shoes and help them walk through the varied financial landscape that is life. Whether they’re tying the knot and on the hunt for their first home, navigating the twists and turns of debt, picking up the pieces after a loved one’s departure, or charting a secure path towards retirement – you will be there to guide them through it all.
Your day-to-day will include:
- Identifying financial products/services that will benefit our members. You’ll guide them toward those that are in their best interest. There are times when you’ll need to overcome objections - since you have consultative sales in your background you know how to manage objections with a service-oriented mindset!
- Processing a wide array of requests from members for specialized and/or complex accounts and consumer loan applications.
- Wearing multiple hats and being a team player. You’ll back up our Branch Specialists (Tellers) by greeting members and directing them to the person who can best help. You will also support the team by fielding calls from members who need assistance.
- Quality and accuracy is essential so you'll ensure all policies, procedures, compliance, audits, quality control and balancing standards are adhered to.
Qualifications:
- High School diploma or equivalent is required
- 2+ years of related work experience - retail, customer service, guest relations, sales, and cash handling. Financial institution, Teller, Personal Banker experience is highly preferred
- Engaged and motivated by promoting products and services, educating members, and engaging in sales-oriented conversations
- Computer proficient - Data Processing Platforms, Email, Internet/Intranet, Instant Messaging, and Microsoft Office
- Attention to Detail - you put a high emphasis on accuracy, reviewing your work, and quality control
- Interest in working as a team - you are willing to chip in so the team can successfully service the members and achieve goals
- Member Focus - customer service is at the forefront of your priorities, and you love delivering an outstanding experience
- Excellent communication - you have professional verbal and written communication skills
- Enjoy multitasking and have the ability to work at a fast pace while staying organized
- Positivity is something you exude! You like to be helpful, act with integrity, and you embrace inclusion & diversity because you see the value in different perspectives
- Availability to work full time (40-45 hours/week) and be scheduled between the following hours:
- Monday - Thursday: 8:30am- 5:30pm; Friday 8:30am- 6:30pm; Regular Saturdays 8:30 am- 1:30pm (when scheduled on a Saturday you will get time off during the week)
At CCU you'll enjoy:
An awesome culture that appreciates hard work and delivers on fun, collaboration, respect, and innovation. Add competitive pay and a company that believes in developing our employees to their fullest potential and we're the total package! CCU offers a comprehensive benefits package designed with you and your family in mind:
- FREE basic life, short term and long-term disability insurance. And we have a FREE employee-only fitness center!
- Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, paid parental leave, and more.
- 11 company paid holidays, plus CCYou Day - a paid day off when you can focus on your wellbeing. And generous paid time off – new hires accrue up to 4 weeks of PTO in the first year!
- Retirement plans – We've got two of them to help provide for long term financial stability! A 401k with company matching, and a pension plan that is fully funded by CCU.
More about the Company
We’re Consumers Credit Union (CCU) and our mission is to empower our members to live better lives.We’re a financial institution just like a bank, except not exactly. Banks have customers, but because we’re a not-for-profit, member-owned credit union, we have members. And because we’re not a bank, we don’t drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services.
We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion – and we always put our members first.In fact, we serve over 220,000 members and have over $3 billion in assets. We employ nearly 500 people in the Chicago area and have 14 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide. And although we’ve been around for over 90 years, we’re just getting started!
Equal Opportunity Employer
CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment.
CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.
