Product Specialist

Level AI is a leading provider of cutting-edge SaaS solutions, specializing in artificial intelligence software for the modern Contact Center. We are seeking a highly motivated and versatile SaaS Instance Setup Coordinator to join our team remotely from overseas. In this role, you will play a crucial part in ensuring the successful setup and deployment of prospect and customer SaaS instances, acting as a bridge between technical implementation and customer satisfaction. If you're a proactive individual with strong technical acumen, project management skills, and a knack for client interactions, we want to hear from you.

Key Responsibilities:

• SaaS Instance Deployment: be a part of the team that helps configure and set up prospect and customer SaaS instances based on client's unique requirements.
• Ongoing project & task management. Manage multiple instance setup projects concurrently, from initial request to final deployment. Create and maintain project timelines, ensuring all tasks are completed on schedule.
• Consultative Approach: Act as a consultant to prospects and customers, understanding their unique requirements, and recommending optimal configurations and features to meet their needs.
• Overseas Team Collaboration: Work closely with our overseas development and support teams, facilitating clear communication and ensuring that instance setup aligns with customer expectations.
• Project Management: Manage multiple instance setup projects concurrently, from initial request to final deployment. Create and maintain project timelines, ensuring all tasks are completed on schedule.
• Data Entry and Analytics: Handle data entry tasks related to customer and prospect information, ensuring data accuracy. Use analytics tools to gather insights on instance performance and provide recommendations for improvement.
• AI Familiarity: Develop a strong understanding of our intent-based artificial intelligence and other AI technologies to effectively communicate its capabilities and benefits to customers.
• Documentation: Maintain detailed documentation of instance setup processes, configurations, and customer interactions to ensure consistency and knowledge sharing within the team.
• Overseas Team Collaboration: Work Eastern Timezone hours with our overseas client and support teams, facilitating clear communication and ensuring that instance setup aligns with client expectations.

Qualifications:

• Bachelor's degree in a related field or equivalent work experience.
• Strong technical background with a good understanding of SaaS platforms and cloud services.
• Excellent project management skills with the ability to juggle multiple projects simultaneously.
• Strong data entry and analytical skills.
• Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.
• Familiarity with intent-based and generative artificial intelligence is a plus.
• Exceptional organizational and problem-solving skills.
• Strong communication skills in English (both written and verbal).
• Comfortable working remotely and across different time zones.(eastern hours)