POSITION PURPOSE: Take inbounds and make outbound customer calls regarding the application process, billing issues, product problems, service questions and general client concerns. Additionally, must place out-bound calls via telephone, maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller, while adhering to client guidelines.
ESSENTIAL JOB FUNCTIONS:· Have full range of motion in wrists, fingers, and thumbs· Be able to sit at a desk for extended periods of time· Have normal or corrected vision to read computer screens and printouts· Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone· Perform basic math functions including addition, subtraction, multiplication and fractions· Strong oral and interpersonal communication skills· Meet client guidelines and have clear understanding of client policies· Must adhere to compliance expectations pursuant to FDCPA and other Federal, State, and local laws.SPECIFIC DUTIES:
- Answer all questions and guide borrowers through the application process
- Update consumers account information during and after each call.
- Identify payment options; setup payment arrangements as appropriate.
- Must have good customer service skills and ability to work in a team environment.
- Required to maintain their daily and monthly service level expectations
- Initiate effective outbound calls and receive inbound calls.
- Produce and arrange payment solutions for customers.
- Provide account updates to management as appropriate.
- Ensure client/company quality standards are met
- Work assigned group of accounts
- Assure the best interests of the company are maintained.
- Provide management with information on any suspected work or personnel problems.
- Continued training in UDAAP and compliance policies.
- Other duties as required and fulfilling other duties as assigned.
SUCCESS FACTORS / PERFORMANCE EXPECTATIONS:
- Maintain professional, courteous treatment of clients, coworkers, and consumers
- Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image
- Meet FMA’s Standards for attendance and promptness.
- Demonstrate problem solving ability
- Excellent computer skills
- Working knowledge of billing practices and techniques
- Excellent verbal and written communications skills
- Ability to handle problems
- A strong sense of teamwork and cooperation with management and coworkers
QUALIFICATIONS:
- High school Diploma or equivalent.
- Previous customer service billing experience a plus
- Basic Microsoft office applications
- Must be able to pass background check and drug screen as permitted by law
Job Type: Full-time, Part-timePay: From $23.90 - $28.00 per hourExpected hours: 40 per weekBenefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Evening shift
- Morning shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: Remote
