Customer Support Supervisor

AristocratGdansk, PolandOnsite

This leadership role involves overseeing customer support for our evergreen

games. You will manage escalations from outsourced support teams,ensuring exceptional service quality, and driving continuous improvementacross customer service operations.This is a full time position fully remote or office based in our studio in Gdansk.

What You'll Do

●Serveasthemainliaisonbetweenthecompanyandoutsourcedsupportteams,fosteringclearcommunicationandcohesiveworkflows.●Handleescalatedcustomerinquiriesfromvariouschannels(primarilychatandemail),ensuringpromptandeffectiveresolution.●Monitor,analyze,andreportoncontactcenterKPIs,withastrongfocusoncustomersatisfactionmetrics.●Collaborateonserviceauditqualityprocedurestoenhancecustomerexperiences.●DevelopandmaintainknowledgebaseandFAQcontenttosupportteamefficiency.●Assistinprojectsandinitiativesaimedatimprovingcustomerexperienceandteamperformance.

What We're Looking For

●Experienceinacustomerserviceorsupportrole,ideallywithsomesupervisoryorleadexperience.●ProficiencyinanyCRMsystem(experiencewithIntercomisaplus).●FamiliaritywithbasicSQL,Excel,andreportingtoolsisanice-to-have.●Passionfororinterestingamingishighlypreferred.●Strongtroubleshooting,organizational,andcommunicationskills.●Abilitytomultitask,adaptquickly,andworkbothindependentlyandcollaboratively

Why

Product Madness

?

You will be joining a global powerhouse where you will be part of a world-class talented team that creates remarkable hit games such as Heart of Vegas, Lightning Link, Cashman Casino, Mighty Fu, and Big Fish Casino. The success of these titles has led to over 400 million downloads and more than 50 million active users. But there is no stopping us there, we also have a new games team that is working on bringing new hit games to the market. Product Madness is an Aristocrat Technologies company within its digital games division of Pixel United.Outstanding growth has seen us build Product Madness to more than 800 team members and counting, you can join one of our seven global talent hubs including London, USA, Canada, Spain, Poland, Ukraine & Israel.You will be part of a company that is not only Mad about games but Mad about our people.

Living by our value of people first, you will feel this firsthand from the moment you step into one of our fantastic studios. This is made possible by our amazing studio experience team who help make Product Madness such a fun place to work. Be it arranging endless snacks, weekly breakfasts & lunches, lavish Christmas & summer parties, happy hour drinks, social get-togethers and so much more. So what is stopping you from coming and joining the Madness?

Travel Expectations

None

Life at Aristocrat

Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX) where it is a top 20 company (ASX code: ALL), the business is headquartered in Sydney, Australia, with over 7800 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, free-to-play mobile games and online real money games. Aristocrat has seven corporate functions and three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games (Pixel United) and regulated online real money gaming (Anaxi). Our game and product portfolios collectively entertain millions of players worldwide every day. Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission we invite everyone to join us as we…Bring joy to life through the power of play! You can learn more by visiting,

Thrive Here & What We Value1. Diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.2. We welcome diversity of background, thought, and experience.3. Foster a fun environment that inspires creativity.4. Individual differences are valued; all employees have opportunities to realize their potential.5. Welcome applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity.6. People First: Respect for people and their well-beeing.7. MAD for More: Improving, innovating, pushing boundaries with courage and ambition.8. Champion Together: Excels at what they do but remains humble and helpful to teammates.9. Globally Inclusive: All Equal - regardless of language, location, gender, religion or culture.10. Customer Focused: Always thinking from the customer's perspective; improving their experience is what drives us.