DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.
AT DYOPATH, we're thrilled that we've been recognized as a "Great Place to Work" for four consecutive years! What's the secret to our success? It's our incredible team. Our culture thrives on collaboration, innovation, and mutual respect.At DYOPATH, we believe:
- You deserve to grow and feel empowered in your role.
- A fun, diverse environment allows you to bring your authentic self to work every day.
- Maintaining a healthy work-life balance is essential to our positive culture.
We can't wait for you to join us and contribute your creativity, passion, and entrepreneurial spirit at DYOPATH!As a Desktop Support Analyst I, you will be responsible for maintaining the functionality of computer hardware and software systems across our client's network, providing technical assistance to end users with issues related to customer accounts, computer hardware, and company software. This role requires a highly detail-oriented individual with excellent communication skills to troubleshoot and resolve technical problems effectively.
What is the location, shift, and pay of the Desktop Support Analyst?
- Location: will be traveling between 2 locations from Santa Catarina, N.L. to Cienega de Flores, N.L.
- Pay: 21K pesos monthly (before taxes)
- Shift: 6:30am - 3:30pm CST
Essential Responsibilities:
- Analyze user requests and incidents
- Organize meetings with users to discuss incident resolutions
- Provide technical support, including installation, deployment, and maintenance of company PCs, laptops, software, scanners, printers, and peripherals
- Support internal customers by troubleshooting software and hardware issues in person, over the phone, or through chat software
- Track progress of incidents and tasks using internal or client ticketing software
- Create, receive, and resolve end-user incidents, tasks, and requests while maintaining response and resolution of contracted SLAs
- Basic networking/cybersecurity awareness
- Perform updates for Microsoft security patches, anti-virus signature files, and other software/application updates
- Troubleshoot incidents, reports, or processes to resolve errors
- Document process requirements and write clear procedures and instructional manuals to build out self-service capabilities
Qualifications:
- Bachelor’s degree in computer science, IT, or related field, or four years of comparable work experience
- A+ Certification preferred
- Experience in a desktop support role is highly preferred
Skills:
- Intermediate knowledge of hardware and software troubleshooting
- Experience with SharePoint and MS O365 Suite
- Strong communication skills
- Ability to prioritize tasks and meet deadlines
- Detail-oriented and customer service-focused
- Advanced English Skills - oral and written
Our comprehensive benefits package:
- Savings / Monthly 13% cap
- Pantry Vouchers 9% deposited every month
- Christmas Bonus: 25 days of your daily income
- Vacations - 12 days after the first year
- Anniversary Bonus - 10 days of base salary
- Vacation Premium – 40% first year
- Major Medical Insurance covers you and your immediate family
- Life Insurance
- Quarterly Bonus
- Marriage or Bereavement Time off
- Maternity/Paternity Time off
Join Our Team!
If you are ready to take your career to the next level and contribute to a team that values both purpose and success, we want to hear from you! Apply today to be part of DYOPATH, where your skills and passion can make a difference.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com.The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
