Who We Are…
Today’s leading government agencies are putting their trust in Newberry Group, and for good reason. Newberry brings strength to our clients, from the inside out through:
- client intimacy and superior quality,
- presence and accountability in our relationships, and
- integrity and innovation at the forefront of everything we do.
Newberry Group is a professional services firm, providing information security compliance, governance, program/project management, and mission critical project-based consulting to public sector clients nationwide. The strength of our company is a direct reflection of our highly skilled and talented workforce.
Job Summary
Newberry Group seeks a Unified Capabilities (UC) NOC Technician 3 with the ability to support the GIG capabilities and services in the 24x7 Global Operations Center (DGOC) within our DISA end-client.
Location
Scott AFB, IL
Primary Responsibilities:
Responsible for performing and training team on the following duties:
- Create/update/resolve non-routine trouble tickets without clearly prescribed solutions, utilizing the Service Now platform
- Notify necessary points of contact based on essential or heightened awareness networks, circuits or location incidents
- Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks
- Work directly with internal and external customers, UC stakeholders, and other internal offices to ensure maximum network availability to minimize or eliminate mission and operational impact
- Proactively monitor network alarms across platform specific network management tools
- Support all customers to include providing global situational awareness support
- Verify that service has been restored upon resolution of all customer-initiated tickets
- Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
- Record, assess, track, and monitor incident tickets escalated to operational infrastructure
- Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident
- Perform configuration verification of route plans, route lists device profiles, calling search spaces, and route partitions
- Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident
- Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies
Basic Qualifications:
- Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date
- Able to work in a 24x7 shift work environment
- Must have an active DoD Top Secret/SCI clearance
- Requires general understanding of both voice infrastructure and IP network topologies
Preferred Qualifications:
- Tech control facility or cyber transport experience
- Circuit actions experience
- Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs
- Experience with one or more of the following: alarm surveillance, call routing, session-initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
- Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core
Required Education and Experience:
- Requires Highschool diploma/GED and 2-4 years prior relevant experience (Or equivalent combination of technical domain education and/or experience)
Benefits and Perks
In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more.The Newberry Group, Inc.
is an Equal Opportunity Employer – EEO/AA/Disability/Veterans.
