Technical Writer

Key Responsibilities:

• Technical Documentation Development:
• Write, edit, and proofread a variety of technical documents including user manuals, equipment manuals, system documentation, operating procedures, and maintenance instructions.
• Translate complex technical information into clear and concise content tailored for different audiences, ensuring readability and accuracy.
• Create flowcharts, diagrams, and other visual aids to supplement written documentation and enhance user understanding.
• Assist in the preparation of appendices, specifications, and related technical documents as required.
• Collaboration with Subject Matter Experts (SMEs):
• Work closely with engineers, developers, systems administrators, and other SMEs to gather and analyze technical information.
• Coordinate with technical teams to ensure the accuracy and completeness of documentation, ensuring all technical details are accurately conveyed.
• Review and integrate feedback from stakeholders to improve the clarity, completeness, and quality of documentation.
• Document Layout and Formatting:
• May assist with document layout and design to ensure documents are formatted according to organizational standards and are visually appealing.
• Ensure that technical documents adhere to the Department of Homeland Security’s formatting, style, and branding guidelines.
• Version Control and Updates:
• Maintain version control for all technical documents, ensuring that documents are kept up to date with system updates, revisions, or process changes.
• Regularly review and revise documentation to keep it accurate and relevant to current practices and technologies.
• Compliance and Standardization:
• Ensure all documentation is in compliance with DHS policies, procedures, and relevant industry standards (e.g., FISMA, NIST).
• Ensure technical documents meet the necessary requirements for security, privacy, and other regulatory compliance measures.
• Technical Support and Training:
• Provide support to training teams by creating technical training materials or guides as needed.
• Participate in the development of instructional content to support internal and external training programs for staff and end-users.

Qualifications:

• Education:
• Bachelor’s degree in English, Communications, Technical Writing, or a related field (Master’s degree is a plus).
• Experience:
• 8+ years of experience in technical writing, with a focus on producing technical manuals, user guides, system documentation, and operating procedures.
• Experience writing for complex systems, equipment, or software in technical, scientific, or engineering fields.
• Strong understanding of document lifecycle management, including document creation, editing, and review processes.
• Skills & Competencies:
• Proficiency in technical writing tools (e.g., Microsoft Word, Adobe FrameMaker, MadCap Flare, or other relevant software).
• Familiarity with content management systems (CMS) and version control tools.
• Exceptional written and verbal communication skills with the ability to convey complex information in a clear, user-friendly manner.
• Strong attention to detail and the ability to produce accurate, high-quality documentation under tight deadlines.
• Ability to work independently and collaborate effectively in cross-functional teams.
• Knowledge of industry standards for technical writing, including style guides and documentation best practices.
• Certifications (Preferred):
• Certified Technical Writer (CTW) or equivalent certification.
• Experience with the Department of Homeland Security or other government agencies is a plus.

Security Clearance: