Enrollment Manager (Membership Sales) - US & Canada
Job DescriptionAbout PavilionPavilion is the world’s largest community for go-to-market leaders to connect, learn, and grow within B2B tech. With 10,000 members and counting, members have access to an exclusive Slack community, local and global events, comprehensive courses through Pavilion University, and over 1,300 resources in our curated knowledge hub.About the rolePavilion’s team is full of entrepreneurial people with a bias toward action, strong intellectual curiosity, and a desire to serve and solve for our members. As we grow, we are looking for a US or Canada-based Enrollment Manager to be the point person in assisting Pavilion HQ and our city chairs (Chapter Heads) with growing our membership base by converting high-intent inbound leads and leveraging outbound channels to prospect good-fit potential members.The Enrollment Manager is often the first experience prospective members will have with Pavilion and will serve as both the touchpoint, and a powerful voice on behalf of Members back to the organization.
Your goal is to ensure their first experience is one that will set them up to be a career-long member. You’ll be on the frontlines for supporting the company’s growth across the US and Canada.As might be expected for a fledgling small business, the role is diverse, multi-functional and requires all the things: creativity, communication skills (verbal and written), attention to detail, proactivity, project management, curiosity, self-determination, and professionalism.Your day-to-day
- Oversee, manage, and convert a pipeline of prospective Pavilion members. At any given time, there may be up to 100 prospective members in your pipeline.
- Follow up with inbound leads to book meetings
- Connect potential members with local chapter heads and members with similar backgrounds to drive conversion and set them up for success.
- Follow up with prospective members after initial conversations via phone, email, and LinkedIn.
- Identify and prospect leads that fit Pavilion’s member ICP, with the goal of converting them into members
- Work closely with local Chapter Heads on growth initiatives
- Ensure prospective members fit with company values and requirements
- Reply to prospective members on email and LinkedIn with speed, efficiency, and respect
- Provide feedback on trends and insights relevant to day to day performance of the role.
- Develop new concepts and initiatives to improve member acquisition, and documenting critical processes for repeatability
- Participate in community events, trainings, and company wide initiatives while dedicating yourself to your professional development
- Maintain accurate and timely records of all interactions in our CRM (HubSpot)
- Own - and achieve - a monthly quota for new member acquisition
What you’ll bring
- Must be a people person and have the ability to communicate warmly and purposefully with a variety of people from across all walks of life and roles, from Individual Contributor to CEO.
- Personable, empathetic, yet firm approach to selling by phone, text, video calls on Zoom, and LinkedIn DMs.
- Proficient across modern web platforms like Hubspot, Apollo, Slack, Zoom, and G Suite.
- Ability to deliver results within a specific timeframe, while also being creative and resourceful
- Self-motivated and determined to turn their next role into a career not just a source of income
- Operations and process minded who likes working off a to-do list and getting things done while also looking for ways to go above and beyond
- Outstanding time and task management skills
- High attention to detail
- Excellent written and communication skills
- Fluent English speaker, but additional language fluency is a plus
- Based in the United States
Why Pavilion
- Supportive and kind environment that supports remote employees
- Work within a supportive, nurturing environment that values kindness and collaborative effort
- Ability to positively influence and impact the lives of our members throughout the globe by enabling professional and personal development
- Join a mission-driven organization that prioritizes the professional growth of its members above all
- Engage with some of the brightest minds in various industries and gain insights that can propel your own career forward
- Enjoy the flexibility of remote work along with the opportunity to develop new skills and advance within the company
Pavilion is an equal opportunity employer committed to creating a diverse and inclusive workforce. We celebrate our differences and believe that they add to our company's strength. Join us in our mission to empower professionals worldwide by applying today
