BitGo is the leading infrastructure provider of digital asset solutions, offering custody, wallets, staking, trading, financing and settlement out of regulated cold storage. Founded in 2013, BitGo is the first digital asset company to focus exclusively on serving institutional clients. BitGo is dedicated to advancing a digital financial services economy that is borderless and accessible 24/7. With multiple Trust companies around the world, BitGo is the preferred security and operational backbone for more than 1,500 institutional clients in 50 countries, including many of the world’s top brands, cryptocurrency exchanges and platforms. BitGo also secures approximately 20% of all on-chain Bitcoin transactions by value and is the largest independent digital asset custodian. For more information, please visit
www.bitgo.com.BitGo is looking for an IT Specialist to maintain, upgrade and manage our software, hardware and networks while providing support for a global staff of employees and contractors. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly and also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our staff's IT experience runs smoothly and efficiently.
Responsibilities:
- Install and configure software and hardware.
- Manage IT help desk and technology tools.
- Provision accounts and configure & deploy workstations.
- Monitor performance and maintain systems according to requirements.
- Troubleshoot issues and outages.
- Ensure security policies are followed.
- Upgrade systems with new releases and models.
- Develop expertise to train staff on new technologies.
- Maintain an internal wiki with technical documentation, manuals, and IT policies.
- Follow our change management process.
- Maintaining accurate asset inventory.
- Other IT related responsibilities as assigned.
Requirements:
BitGo is looking for people who are passionate about their craft, have pride in their work, take full ownership for their work and projects, and believe in a transparent and collaborative culture with the goal of making BitGo successful.
- Proven experience as an IT Specialist, IS Technician or similar role.
- Experience with endpoint deployment, networks (LAN, WAN) and patch management.
- Knowledge of system security.
- Familiarity with various operating systems and platforms, specifically Google Workspace, Slack, JAMF, MacOS, and Ubuntu.
- Resourcefulness and problem-solving aptitude.
- Excellent communication skills.
- Able to analyze and prioritize incoming requests and alerts.
- Minimum of 3 years of relevant experience.
- Self-motivated and research-driven.
- Available off hours for urgent requests and weekly IT meetings.
Preferred Background:
- BS/BA in Information Technology, Computer Science or a related discipline is a plus.
- Professional experience (Jamf, Atlassian, Slack, Google Workspace, MacOS, Linux).
- Certification in the technologies mentioned above is a plus.
Pay Transparency Notice:
Depending upon your leveling and location, the compensation for this role averages between $90,000 - $110,000 USD base salary. Equity, an annual performance bonus and the benefits outlined below are also a part of this role's package.
Life at BitGo
Thrive Here & What We ValueDisrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. | Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. | We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.</s> | Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication.</s> | Collaborative work environment | Opportunities for professional growth and development | Flexible work schedule options | Recognition for outstanding performance</s> | We are looking for new colleagues who bring innovative ways of thinking and problem-solving, and who want risks to be part of the team that changes the world's financial markets.</s> | Join a team of great people who strive for excellence and personify our corporate values of open communication, collaboration, accountability, craftsmanship, and a client first approach.</s> | We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want to be part of the team that changes the world’s financial markets. | Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed finance.</s> | Disrupting industries takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. | 1. Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. | 2. Join a team of great people who strive for excellence and personify our corporate values of open communication, collaboration, accountability, craftsmanship, and a client first approach. | 3. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want to be part of the team that changes the world’s financial markets.</s> | 2. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. | 3. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.</s> | Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution.</s> | Note: Benefits may vary based on location.</s> | We are looking for new colleagues who bring innovative ways of thinking and problem-solving, and who want risks to be part of the team that changes the world’s financial markets.</s> | Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.</s> | We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world's financial markets. | Competitive salary | IT equipment support for work | Meal & Commute allowance | Medical Insurance | Attractive Well-being allowance (comprises of medical, wellness, and fitness aspects) | Snacks: on-the-house in the Bangalore office | Great/Talented workforce to learn and grow with | Join a team of great people who strive for excellence and personify our corporate values of open communication, collaboration, accountability, craftsmanship, and a client-first approach.</s> | Disrupting the industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. | Emphasis on innovation, technical skill, and teamwork | Encourages equal opportunities for all candidates | Offers competitive salary, bonus, and stock options | Provides free lunch, dinner, and snacks | Offers computer equipment and work environment that meets individual needs | Values open communication and competency.</s> | 1. Disrupting the Financial Services Industry | 2. Deliver Trust in Digital Assets | 3. Collaborative Environment | 4. Innovative Problem Solving | 5. Passion for Cryptocurrencies and Blockchain</s>
