Description
The IT Systems Administrator is responsible for maintaining software and hardware with up-to-date security patches and ensuring systems are optimized for efficiency and productivity. This role includes on/off-boarding employees, managing Active Directory, and collaborating with the IT Support Specialist to resolve IT tickets promptly while providing exceptional customer service. The Systems Administrator will also work closely with the IT Manager to evaluate, implement, and manage new software and hardware solutions to enhance efficiency and reduce costs.
The Systems Administrator will also manage vendor relationships and payments for services. Additionally, the position requires supporting users across all company locations, both in-person and remotely.RESPONSIBILITIES:
- Resolve IT tickets for all company users.
- Maintain all hardware and software with the latest updates and security patches.
- Write and update documentation for systems, processes, and best practices.
- Vet and implement new software and hardware solutions.
- Audit existing software and hardware to reduce costs and optimize efficiency.
- Manage onboarding and offboarding processes for employees, ensuring seamless transitions.
- Proactively monitor system health and security, addressing vulnerabilities as needed.
- Collaborate with other IT staff to troubleshoot and resolve escalated issues.
- Ensure compliance with company policies and IT standards.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience.
- 2+ years of hands-on IT support and systems administration experience.
- Proficiency with the following tools and platforms:
- Jamf Pro, Jamf Connect, and Jamf Trust for Mac management.
- Active Directory for user accounts.
- Google Workspace for user accounts, web and mobile apps.
- Strong understanding of Windows, macOS, and Linux environments.
- Excellent troubleshooting skills and ability to resolve complex issues.
- Strong written and verbal communication skills.
- Demonstrated ability to meet deadlines and manage competing priorities effectively.
- Proven ability to work collaboratively in a team environment.
BONUS:
- Experience with scripting languages: Bash, Python, PowerShell, and AppleScript.
- Experience with monitoring tools like Nagios XI.
- Familiarity with IT security best practices and CIS framework.
- Experience with SaaS platforms and identity management (Google Workspace).
- Experience with Cisco Email Security Appliance and Cisco Cloud Email and Web Manager
- IT asset management tools such as Samanage(Solarwinds)
Benefits
- Paid Time Off (PTO);
- Company covered health, dental, vision, and life insurance;
- 5% 401(k) match plus an additional 4%;
- Allowances for gym, continuing education, preventative care and other reimbursements;
- Employee store credit;
- Company sponsored events;
- Fun team-building activities.
