The Opportunity
We are looking for a Renewal Manager to join EUNA’s Sales team. As a Renewals Manager for Euna Solutions, you will be responsible for overseeing the renewal process for existing government agency clients, ensuring their continued satisfaction and retention. You will work closely with government clients, sales teams, and other internal stakeholders to drive renewal revenue, identify upsell opportunities, and strengthen customer relationships. The ideal candidate will have a deep understanding of government procurement processes, excellent communication skills, and a track record of successfully managing renewals in the SaaS software industry.You will collaborate internally across Customer Success, Sales, Finance and Product to maintain and expand our customer base.This position reports into the Senior VP, Sales & Customer Expansion.Key Responsibilities:Renewal Strategy:
- Develop and implement a comprehensive renewal strategy that includes identifying opportunities, timelines, and goals for renewals.
- Collaborate with Sales and Account Management teams to align strategies with customer needs and goals.
Contract Lifecycle Management:
- Oversee the end-to-end renewal process, ensuring all renewals are completed on time and in accordance with contract terms.
- Review contracts to ensure accuracy and completeness, with a keen eye for "clean" execution.
- Working with AM create quotes and where applicable new contract terms in advance of renewal date.
- Provide Finance with information necessary to process approved quotes into customer invoices for the customer.
- Communicate and execute price increases to customer in prescribed timeframe and method as per contract.
Collaboration:
- Maintain strong business relationships with your key internal partners including Legal, Finance, AM, AE, CSM
- Work with AM/CS to:
- Review Book of Business as part of Quarterly Business Review to get ahead of key customers, renewals and establish approach for the upcoming quarter.
- Assist with Pricing concession within approved parameters.
- Assist as Signatory within approved parameters.
- Liaison with Carahsoft where needed for Carahsoft Renewal Business.
Client Engagement:
- Establish and nurture strong relationships with key clients to understand their unique requirements and preferences.
- Proactively engage with clients to discuss renewal options, address concerns, and provide exceptional service.
Issue Resolution:
- Act as the primary point of contact for clients regarding issues related to contracting, invoicing, and deliverables.
- Effectively and efficiently resolve client concerns, escalating complex issues as needed.
- Act as point of escalation for AM/CS for “At Risk” renewals
Data Analysis and Reporting:
- Maintain meticulous records of contract renewals, client interactions, and performance metrics.
- Analyze renewal trends and produce reports with insights for leadership to support decision-making.
- Leveraging a data driven approach, identify trends in customer renewals, expansion and churn to mitigate future risk.
- Track and report renewal performance
- Attainment (% closed)
- Lapsed
- NNARR
- Churn ARR
- Cancellations
- At Risk
Cross-Selling and Upselling:
- Collaborate with Sales teams to identify opportunities for upselling and cross-selling additional products or services to existing clients.
Compliance and Legal Oversight:
- Ensure contract terms adhere to company policies, industry regulations, and legal standards.
- Collaborate with the legal and compliance teams to address any contractual discrepancies or issues.
Qualifications:
- Bachelor's degree in business, sales, or a related field.
- 3-5 years of experience in contract management, renewals, or a similar role, preferably in the SaaS or technology industry.
- Exceptional negotiation and communication skills, both written and verbal.
- Strong attention to detail and a proven ability to review, edit, and execute contracts accurately.
- Customer-focused with strong problem-solving skills and a track record of client satisfaction.
- Proficiency in CRM software, contract management tools, and data analysis.
- Knowledge of SaaS solutions and experience in technology sales is highly desirable.
What It's Like to Work at Euna SolutionsAt Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement. Here are some of the perks that Euna employees enjoy: 💵 Competitive wages We pay competitive wages and salaries, and we only expect an honest 40-hour week for it. 🧘♀️ Wellness days What’s better than a long weekend? An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love. 🙌 Community Engagement Committee At Euna, we know how important it is to give back.
Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills. 🕰 Flexible workday We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in. 💰 Benefits Ask us for a copy of our health and dental benefits! 🎉 Culture committee Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun. About Euna Solutions Euna Solutions® is a leading provider of purpose-built, cloud-based solutions that power critical administrative functions and financial operations for the public sector.
Euna Solutions offers trusted, easy-to-use solutions for procurement, payments, grant management, budgeting, permitting, and special education administration that are trusted to increase operational efficiency, transparency, collaboration, and compliance. Working with more than 3,000 government and public sector organizations across North America, Euna Solutions strives to build trust and enable transparency in our communities. Euna Solutions is recognized on Government Technology’s GovTech 100 list, an annual list of the top 100 companies focused on, making a difference in and selling to state and local government agencies across the U.S.
To learn more, visit www.eunasolutions.com. Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you.
Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.
