People Operations and Benefits Manager

Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including Crate & Barrel, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way.

About the Role

Job Responsibilities

• Oversee all aspects of employee benefit programs, including health insurance, dental, vision, and retirement plans.
• Design and optimize employee benefits strategies to align with organizational goals.
• Evaluate vendor offerings and negotiate contracts to maximize value for employees and the organization.
• Provide periodic benefit utilization reports and recommend adjustments for cost-efficiency and employee satisfaction.
• Coordinate open enrollment periods and ensure clear communication to employees regarding plan options.
• Ensure solid backend benefits management hygiene.
• Ensure new hires, changes and offboarding are actioned timely.  Monitor data transfers between ADP and plan platforms.
• Manage monthly benefits billing reconciliation, monitor and ensure closure of all outstanding items.
• Develop and maintain dashboards for tracking HR metrics, including benefits participation, costs, and employee satisfaction.
• Conduct in-depth analysis of HR data to identify trends and support decision-making.
• Collaborate with finance and leadership to prepare reports on workforce trends, benefits ROI, and HR compliance metrics.
• Troubleshoot employee benefit issues and liaise with benefit providers.
• Maintain a deep understanding of federal, state, and local employment laws and regulations.
• Develop and implement HR policies and procedures to ensure compliance.
• Manage the immigration process for new hires, including visa applications and renewals.
• Partner with managers to address employee concerns and maintain a positive work environment.
• Provide guidance and support to employees on various HR policies and procedures.
• Ensure a smooth onboarding experience for new employees, providing them with the necessary information and resources.
• Maintain accurate and up-to-date employee records in the HRIS system.
• Process payroll changes, leaves of absence, and other administrative tasks.
• Prepare reports and data analysis to support HR initiatives.
• All other duties as assigned

Skills & Qualifications

• Bachelor's degree in Human Resources Management, Business Administration, or a related field (preferred).
• Minimum of 5  years of experience in a HR Operations role, with at least 3 years handling benefits and compliance.  
• Strong understanding of federal and state employment laws and regulations.
• Excellent communication, interpersonal, and organizational skills.
• Proficient in Microsoft Office Suite and HRIS systems.

Competencies

• Resourceful-willing to jump in, be agile/flexible, leverage existing resources to accomplish goals, ability to work independently
• Team player-confident in collaborating with a diverse community of people and personalities across geographies, backgrounds, and professional abilities
• Strong verbal and written communication skills
• Empathy and care for all stakeholders of Lucidwork including employees, customers, partners, and guests
• Ability to handle confidential information
• Must be authorized to work in the United States full-time for any employer

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