[Wattpad] Trust & Safety Compliance Associate

WattpadToronto, Ontario, CanadaRemote, Onsite

Wattpad’s vision is to entertain and connect the world through webnovel stories. Since 2006, we’ve been on a mission to use the power of community and technology to unleash the full potential of stories to the world. Representing a tapestry of cultures and languages, around the world come to Wattpad every month to share and discover stories they can’t find anywhere else. Come build the future of entertainment and storytelling with our global team, and write your next chapter with us!

Wattpad is part of the WEBTOON family of brands, the largest storytelling platform in the world that enables creators and users to discover, create, and share stories. With over 24 million creators and ~170 million active users per month, we are truly empowering creation by anyone, for everyone. To read more about our family of Brands, check out our website here. As a Trust & Safety Compliance Associate in WEBTOON and Wattpad's Brand Safety Team, you will support platform compliance projects that help ensure user and content safety.

In this role, you'll work alongside trust and safety professionals dedicated to creating a safe, enjoyable experience for all users. Our Brand Safety team operates at the intersection of technology, law, compliance, content publishing, and entertainment, collaborating closely with cross-functional teams.

Essential Duties

Respond to incoming compliance inquiries, reports and notices according to defined workflows and procedures
Support the management of data privacy and protection initiatives, ensuring all user data handling aligns with applicable privacy regulations (such as GDPR, CCPA)
Conduct regular reviews of data access and processing procedures, identifying potential areas for improvement in data security and privacy
Research and stay up-to-date with evolving global legislation, regulations, and industry standards related to trust and safety compliance, ensuring ongoing alignment across all markets and adapting policies and procedures as needed
Assist in documenting privacy practices, policy updates, and user data guidelines to maintain transparency and compliance with evolving privacy standards
Develop and maintain effective working relationships with external stakeholders and government authorities
Coordinate with Policy & Enforcement and Community Operations teams to refer and report relevant matters to law enforcement authorities

Minimum Qualifications

Education: B.A./B.S. in related fields
2+ years' experience in trust and safety or related fields (must have experience in UGC moderation)
Strong proficiency with technology and online project management systems: SharePoint, MS Office, Airtable
Must have experience working with Zendesk
Interested in content policy, compliance, and/or internet governance
Strong understanding of data privacy regulations (e.g., GDPR, CCPA) and compliance best practices.

What We Offer

Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
Health benefits, including vision and dental!
RRSP Contributions (Canada), 401K Contributions (USA)
Generous vacation and Parental Leave Top-up
Corporate discount for gym memberships for you and your family
Winter break shutdown and a whole lot more!

$50,000 - $70,000 a yearPlease note, the above range is in CAD.Wattpad is conducting all interviews in a distributed manner using applicable third party software where needed and using visual interface tools such as Google Meet and Zoom.

About Wattpad

Who are we?

Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world.

What does that mean?

We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse.

What are we obsessed with?

Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks.

How do we work?

Autonomously, collaboratively, respectfully. Balancing with work, family, and play...and all while having a great time.

Wattpad is a remote friendly company and encourages remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits. If you happen to live near the areas of either Toronto, Ontario or Halifax, Nova Scotia, you may also have the opportunity to work from our beautiful offices - 1 located in Downtown Toronto and the other in Halifax.

Culture and Diversity

Wattpad is an equal opportunity employer. We do not discriminate. Period. Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We have taken a leadership position on creating a culture and an organization that truly values diversity. We are committed to fostering a global team that reflects the diversity of the Wattpad community. At Wattpad, we believe cultural fit doesn’t mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently.

We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status. If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.Don’t meet all the requirements? Studies show women and people of colour are less likely to apply to jobs if they do not meet all the qualifications.

Therefore, in an effort to build a more diverse workplace, we encourage you to apply anyways. You might actually be the right person or you may be a good fit for a number of other openings we currently have.Apply for this job

Life at Wattpad

Thrive Here & What We Value1. Passionate fandoms are the new face of pop culture | 2. Leading global entertainment company and home to some of the world's largest storytelling platforms | 3. Empowering anyone to become a creator through CANVAS UGC platform | 4. Transforming comics and visual storytelling for fans and creators</s> | Emphasis on community building and storytelling | Global reach and diverse team | Remote-friendly company | Commitment to fostering a global team that reflects the diversity of the Wattpad community | Equal opportunity employer with accommodations available for candidates taking part in all aspects of the selection process.</s> | Wattpad WEBTOON Studios is a remote friendly company that encourages remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment. | Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. | Wattpad is an equal opportunity employer that does not discriminate based on age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status. | Wattpad has taken a leadership position on creating a culture and an organization that truly values diversity. They believe cultural fit doesn’t mean culturally identical, and diversity of thought helps them to challenge one another to think big and think differently.</s> | 1. Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals | 2. Health benefits, including vision and dental! | 3. Generous PTO and Parental Leave Topup | 4. 401K Contributions | 5. Commuter Benefits | 6. WorkFrom-Anywhere | 7. Global WEBTOON and LINE FRIENDS discount program | 8. Winter break shutdown and a whole lot more!</s> | 1. Career development opportunities | 1. Passionate fandoms are the new face of pop culture. | 2. Content partners include Discord, HYBE and DC Comics, among many others. | 3. Approximately 170 million monthly active users.</s> | 2. Transforming comics and visual storytelling for fans and creators | 3. Home to some of the world's largest storytelling platforms</s> | Wattpad is a global multiplatform entertainment company whose vision is to entertain and connect the world through stories. | Every month 85 million people around the world spend over 23 billion minutes on Wattpad to share and discover stories they can’t find anywhere else. | Our brand banner includes: Wattpad, Wattpad WEBTOON Studios, Wattpad Books and Wattpad Brand Partnerships. | We’re proudly based in Toronto, but our reach is global. | Come build the future of entertainment and storytelling, and write your next chapter with us! | Wattpad is a remote friendly company and encourages remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits. | If you happen to live near the areas of either Toronto, Ontario or Halifax, Nova Scotia, you may also have the opportunity to work from our beautiful offices - 1 located in Downtown Toronto and the other in Halifax.</s> | Wattpad is a remote-friendly company that encourages remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment. | Wattpad values cultural fit doesn't mean culturally identical, and diversity of thought helps them to challenge one another to think big and think differently. | Wattpad is an equal opportunity employer that does not discriminate based on age, race, color, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status. They also welcome and encourage applications from people with disabilities and provide accommodations upon request.</s> | RRSP Contributions (Canada), 401K Contributions (USA) | Generous vacation and Parental Leave Top-up | Corporate discount for gym memberships for you and your family | 1. Wattpad is an equal opportunity employer and does not discriminate based on age, race, color, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status, or any other protected status. | 2. Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. | 3. Wattpad is a remotefriendly company and encourages remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment. | 4. Wattpad offers career development, health benefits, RRSP contributions, generous vacation and parental leave topup, corporate discounts for gym memberships, winter break shutdown, and more.</s> | 8. Free Wattpad subscription and WEBTOON coins | 9. Winter break shutdown and a whole lot more!</s> | 6. WorkFrom-Anywhere Policy | 8. Winter Break Shutdown and More!</s> | 2. Global Leader in Mobile Webcomic Format | 3. Empowering Creators through CANVAS UGC Platform | 5. Content Partnerships with Discord, HYBE, DC Comics, among others.</s> | 2. Leading global entertainment company. | 3. Home to some of the world's largest storytelling platforms. | 4. Global leader and pioneer of mobile webcomic format. | 5. Transforming comics and visual storytelling for fans and creators.</s> | Wattpad is an equal opportunity employer. | We do not discriminate. Period. | We have taken a leadership position on creating a culture and an organization that truly values diversity. | At Wattpad, we believe cultural fit doesn't mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. | We consider employment applicants without regard to age, race, color, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status. | If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation. | Don't meet all the requirements? Studies show women and people of color are less likely to apply to jobs if they do not meet all the qualifications. Therefore, in an effort to build a more diverse workplace, we encourage you to apply anyways.</s> | Wattpad is an equal opportunity employer that values diversity and does not discriminate based on age, race, color, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status. | Wattpad offers career development opportunities through mentorship and investing in learning to support employees in achieving their goals. | The company provides health benefits, including vision and dental, RRSP contributions (Canada), 401K Contributions (USA), generous vacation and parental leave top-up, corporate discounts for gym memberships, winter break shutdown, and more. | Wattpad is a remote-friendly company that encourages remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment.</s> | 2. Content partners include Discord, HYBE, and DC Comics | 3. Growing roster of superstar WEBTOON Originals creators and series</s> | 2. Global Leader and Pioneer of Mobile Webcomic Format | 3. Transforming Comics and Visual Storytelling for Fans and Creators | 4. Home to some of the World's Largest Storytelling Platforms</s> | Wattpad WEBTOON Studios is an equal opportunity employer that does not discriminate based on age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status. | They believe in mentorship and investing in your learning, supporting you to achieve your goals. | They offer career development opportunities and corporate discounts for gym memberships for employees and their families. | They have a remote-friendly culture and encourage remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment.</s> | Wattpad is an equal opportunity employer and does not discriminate based on age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status. | Wattpad offers career development, health benefits, RRSP contributions/401K contributions, generous vacation and parental leave top-up, corporate discount for gym memberships for you and your family, winter break shutdown, and more.</s> | 1. Leading global entertainment company | 2. Home to some of the world's largest storytelling platforms. | 3. Global leader and pioneer of the mobile webcomic format. | 4. Transformed comics and visual storytelling for fans and creators. | 5. Passionate fandoms are the new face of pop culture.</s> | 1. Innovative global company | 2. Growing PR team | 3. Opportunity to learn multiple facets of PR and Communications</s> | Corporate Communications Manager will collaborate cross functionally across the organization to develop and execute proactive communications, thought-leadership, and content strategies to support a range of corporate initiatives.</s> | 1. Passionate and creative leader | 2. Collaborative work environment | 3. Continuous improvement culture</s> | Wattpad is an equal opportunity employer that values diversity and does not discriminate based on age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status. | Wattpad is a remote friendly company that encourages remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment.</s> | 1. Wattpad is an equal opportunity employer that values diversity and does not discriminate based on age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status. | 3. Wattpad is a remotefriendly company that encourages remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment.</s> | Wattpad values cultural fit doesn't mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. | Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</s> | 3. Global leader and pioneer of mobile webcomic format | 4. Empowering anyone to become a creator through CANVAS UGC platform | 5. Growing roster of superstar WEBTOON Originals creators and series | 6. Passionate fandoms are the new face of pop culture | 7. Content partners include Discord, HYBE and DC Comics, among many others.</s>