Under the direction of the Director of Revenue Operations & Strategy, the Revenue Operations Analyst will support our full customer lifecycle across New Logo, Expansion, and Retention stages. Acting as a tactical and operational partner, you will collaborate closely with Marketing, Customer Success, Account Management, and Sales Leadership to ensure the seamless functioning of our revenue systems and data. Your work will directly impact data integrity, revenue attribution, process enablement, and cross-functional alignment, equipping teams with the insights and tools needed to optimize the revenue cycle and drive business growth.
RESPONSIBILITIES
- Revenue Tools Management and Support (40%)
- Support and optimize tools Including Salesforce and Hubspot as the top priority, followed by ChurnZero, Outreach, ChiliPiper, Gong, and ZoomInfo.
- Maintain and enhance Salesforce through flow automation, field creation, page UI updates, and validation requirements.
- Implement new fields and ensure the CRM layout and UI align with user needs across departments.
- Maintain HubSpot, partnering with Marketing for end-to-end revenue cycle management, from lead generation to client retention.
- Ensure seamless integration of Salesforce with key sales tools, driving workflow efficiencies and supporting scalable processes.
- Data Integrity and Reporting (20%)
- Conduct CRM audits, maintain data quality, and build detailed reports and dashboards to monitor performance metrics.
- Execute data deduplication, backfills, and ongoing data monitoring to ensure data quality and accessibility.
- Implement and refine revenue attribution models to accurately track the impact of activities across marketing, sales, and customer success.
- Programs Support & Process Improvement (15%)
- Support the creation of programs and processes to drive new business, upsell, and cross-sell opportunities in collaboration with Sales and Marketing.
- Continuously optimize processes to improve key metrics such as no-shows, meeting conversions, activation rates, and overall sales performance.
- Lead and Opportunity Management (10%)
- Oversee lead and opportunity lifecycle processes for new logos and expansions, including lead list uploads, list building, and optimizing scoring, routing, and lifecycle stages in HubSpot.
- Enhance lead nurturing to ensure an effective progression through the sales funnel.
- Deal Desk Support (10%)
- Assist the Sales team with deal structures and quote-to-order processes.
- Facilitate seamless communication between legal, finance, revenue operations/enablement, and sales for process streamlining and ongoing training.
- Oversee discounting processes, approvals, legal compliance, and billing, resolving operational issues in close partnership with Finance.
- Sales Enablement (5%)
- Equip the sales team with tools, materials, and insights that drive efficient deal closing.
- Ensure visibility into pipeline health and deliver accurate forecasting insights.
COMPETENCIES
- Technical Proficiency: Strong skills in Salesforce and HubSpot CRM administration. Experience with sales enablement tools and integrations to ensure system interoperability.
- Data-Driven: Detail-oriented with the ability to analyze data, conduct regular audits, and deliver actionable insights.
- Cross-Functional Communication: Effective collaborator who can work with diverse internal teams to meet shared revenue goals.
- Process Improvement: Identifies and implements process improvements to drive efficiency and performance across revenue-generating functions.
- Self-Starter: Proactively manages tasks and seeks improvements in a dynamic environment.
DESIRED EXPERIENCE
- 4+ years in a Revenue Operations or Revenue-Adjacent role, with hands-on experience in Salesforce and HubSpot.
- Familiarity with B2B SaaS tools, including ChurnZero, Outreach, Gong, ChiliPiper, and ZoomInfo.
- Strong analytical and reporting skills; experience building dashboards and reports that impact revenue strategies.
- Experience supporting sales, marketing, and customer success teams, with an understanding of the customer lifecycle.
ABOUT 15FIVE
15Five is the holistic performance management company. 15Five equips HR teams with a complete platform solution to improve manager effectiveness, drive high performance and engagement, and increase retention. 15Five’s easy-to-use software, coaching, manager training, and community enables HR leaders to continuously measure engagement and performance, and empower managers to drive change.At 15Five, we focus on building a diverse team that prioritizes inclusivity and celebrates everyone’s unique identity.
We are proud of our thriving hybrid culture that supports a remote-first workplace balanced with distributed office hubs, and annual opportunities for all employees to connect in person. We also offer:- Full Medical, Dental, and Vision Insurance- Flexible Time Off (minimum 3 weeks off every year)- Employer paid Short-Term, Long-Term Disability, and Term Life- 401K with 4% match at 6 months of employment- Inclusive Benefits Stipend (to help cover some of the gap on medical needs not covered by traditional benefits)- Up to 16 weeks Paid Parental Leave for birth and non-birth parents- 16 paid holidays in 2025- TalkSpace (mental health therapy)- Wellness Coach App (offers meditation and movement classes, courses, workshops, and panels in a live and interactive setting)- Thrive Time (2 hours of time on Friday dedicated to your personal self-care/self-growth/recharge activities)- Monthly reimbursement for internet- Sabbatical Program accessed at 7 Years- We also provide extensive training and development such as strengths discovery and alignment and Manager specific development opportunitiesFor more information see:Our Mission, Vision, & Values - https://www.15five.com/aboutOur People and Culture - https://www.15five.com/about/careersReading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!15Five follows equitable hiring practices.
Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.The base salary range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the role across all US locations. We benchmark all roles for compensation in ranges relative to the top half of the market of similar tech companies using up-to-date market data. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training.
Please note that the compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits. The US new hire base salary range for this full-time role is $101,500 - $119,250 + equity + benefits. Note that base salary ranges are reviewed each year based on up-to-date market data, and team members who are performing are eligible for a merit increase, budget permitting. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.#LI-REMOTE#LI-JL1Apply for this job
