At IHI Terrasun, we are at the forefront of changing the world with green energy solutions. To build on our incredible success, we need a driven, curious, and collaborative people to join our growing team.
We know our most important assets are our people, and your role will be critical to our future success.
Position Summary
Scope of Job
The IHI Terrasun Solutions Field Engineering Specialist and Parts Manager will provide customers with technical direction and support for ITS systems, including hands on installation, commissioning, maintenance, and repair of these products at our Gemini Solar Facility in Moapa, NV. Additionally, the successful candidate will provide leadership, direction and support for parts and warranty management processes. The Field Engineering Specialist must be able to articulate technology and product positioning to both business and technical users and must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the system life.
Primary Job Functions
- Install, commission (validate and verify), execute preventative maintenance, and repair energy storage systems
- Provide technical consultation and product support to technical and commercial counterparts, including communications with other Field Service Engineers, Sales, Engineering, Product Management, and Logistics daily
- Communicate customer feedback to Engineering and Sales teams
- Conduct training of customer personnel via a train-the-trainer program to enable them to operate equipment safely and effectively
- Provide technical support for fault isolation and troubleshooting
- Communicate directly with the customer concerning final warranty decisions
- Develops, communicates, and monitors effective Parts and Warranty management processes to ensure internal and external customer satisfaction as well as Service Department efficiencies.
- Generate spare parts cost models
- Manage the inventory of replacement parts, including ordering, receiving, and stocking parts.
- Maintain a parts database that includes information on part numbers, suppliers, and pricing.
- Generate spare parts lists and receive vendor specific quotes to meet project requirements
- Coordinate return and repair of defective parts in support of warranty claims
- Develop and manage field tools for field assignments / projects
Requirements:
- B.S. in Electrical Engineering or similar (4 year degree) or 8+ years relevant experience in field engineering & services in electrical power equipment or energy space
- Experience with high power electrical equipment and work
- Demonstrated ability to exceed individual performance goals and to work with engineering & sales personnel to achieve team objectives
- Self-directed, highly detail-oriented, organized, and flexible
- Familiarity with maintenance management systems and inventory management software.
- Requires knowledge of shipping, receiving, warehousing, inventory control, cycle counting, packaging, and logistics.
- Excellent oral and written communication skills
Desirable:
- Knowledge of detailed requirements of a broad range of battery applications
- Demonstrated ability to manage, analyze, and interpret data
- Knowledge of battery standards, regulations, and safety procedures
- Demonstrated accomplishments in meeting project/program goals, while satisfying quality, performance, schedule, and cost requirements
- Project and people management experience
- Demonstrated accomplishments in customer-focused problem solving
Work Environment & Physical Demands
- Work is performed both in an office environment and in the field.
- When working at a customer project site or supplier facility, Personal Protective Equipment (PPE) may be worn for safety purposes.
- Limited travel is required to customer project sites and supplier manufacturing facilities.
- Physical demands to include standard office-based activities and parts handling up to 50 lbs. for inventory management purposes. Walking on rough terrain, bending or kneeling minimally, desert environment for field task assistance.
Travel & Location:
The is an onsite position based in Moapa, NV, and may involve 5% or more travel to customer sites or warehouse locations, including international.
Relocation:
None
The national pay range for this role is $80,000 - $95,000 / year and is considered a Level S5 – Support Specialist role. This pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, and location. In addition to base salary, the total compensation package may also include participation in an annual discretionary bonus. IHI Terrasun Solutions offers a premium benefits package including 100% employer paid medical, dental, and vision coverage, unlimited paid time off, short-term & long-term disability insurance, 401(k) with match, life insurance, tuition assistance, and paid parental leave.
We offer a remote-first work environment for most of our employees with flexible schedules.
The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.
About IHI Terrasun Solutions:
IHI Terrasun Solutions is a subsidiary of IHI Corporation, a 165-year-old, $15 Billion organization with deep energy industry experience. IHI Terrasun Solutions is a solar + storage systems integration and lifecycle services provider with highly integrated hardware and software capabilities.The robust software and top tier energy storage solutions are developed by the expert team at IHI Terrasun Solutions. Employees have extensive industry knowledge and experience, and enthusiastically seek to build on IHI’s advanced product offerings. To design systems, IHI Terrasun Solutions uses proprietary software that operates on the same algorithm later used to deploy the system in real-time.
This end-to-end algorithm structure coupled with the support offered by a well-established parent organization enables IHI Terrasun Solutions to provide an advanced warranty to customers, reducing project risk and increasing clarity on system scheduling and deployment. With solar + storage expertise, robust service offerings, and technology-agnostic solutions, IHI Terrasun Solutions develops efficient and streamlined systems to achieve your energy storage goals. IHI Terrasun has over 480MWh of projects currently installed, contracted, and in construction with over 1GWh of projects in advanced phase of contracting.
Benefits:
Not only do our employees get the chance to work in a rapidly growing energy business with global impact, they also have access to some of the best benefits in the industry, including:
- 100% employer paid health, dental, and vision insurance for our premium Anthem Blue Cross PPO plan
- 401(k) plan contribution matching
- Employer sponsored Life, AD&D, Short-Term and Long-Term Disability Insurance
- Tuition and continuing education stipend
- Fantastic employee culture
