About the Role:
In the Product Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards. If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to different departments (Data Science, Sales & Success, Marketing, etc.), eventually.This is a night shift role: 6 PM to 2:30 AM IST, and any five (5) days of the week.
Key responsibilities:
- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walkthroughs and providing resolutions to customers' queries
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Answering questions over email, phone calls, & live video calls.
- Finding ways to go above & beyond to help customers
About You:
- Empathy, and patience.
- Curiosity and a problem-solving mindset.
- Previous experience at a start-up or in a customer support role.
- Strong analytical background - our product is very math and numbers-heavy!
- Solid verbal, written, presentation, and interpersonal communication skills
- Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint
- Experience working with Zohodesk or other support/service software
How to apply for this position?
Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder. Tip: Avoid using AI-generated responses. We want to hear from you!
About PriceLabs:
PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.Every day, we price over 450,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.Our customer base grew 10x since 2019 and in 2022:
- Our team grew 3x
- We raised $30 million in funding from Summit Partners
- We joined hands with Rental Scale-Up to deliver in-depth market insights and actionable news to hosts & property managers
We continue to grow exponentially backed by a strong team to take us to the next level.
Why join PriceLabs?
- We are a remote-first organization and accept work from home as the norm.
- Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)
- Work with a global team (15 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.
- We are a freemium product, so marketing leads the charge on customer acquisition.
PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.
Submit Your Application
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Apply With Resume
*First Name*Middle NameLast Name*Email*Phone*Have you worked for a SaaS company before?*YesNoWhat was your 10th grade Math score?*Notice Period?*Immediately available15 days or less30 days or less60 days or less60+ daysHow would you rate your math (arithmetic, probability, statistical) skills on a scale of 1 to 10?*<55-6 7-89-10This is a night shift role with rotation (6PM - 2AM | 10PM to 6AM). Are you comfortable with that?*YesNoAre you comfortable working any five (5) days of the week?*--Choose--YesNoWhy apply for this role? (Please avoid using an automated AI response)*Tell us about a time you handled a difficult situation at your workplace. What were your learnings?*Have you used PriceLabs as a customer?*--Choose--YesNoIn which year did you graduate?*Do you have prior experience with vacation rentals?*--Choose--YesNoWhat are your expectations in terms of compensation?*
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"description" : "<div style="direction: ltr;"><strong><u>About the Role:</u></strong><br><br></div><div style="direction: ltr;">In the Product Specialist role, you will be the first layer of communication with our customers.
You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards. </div><div style="direction: ltr;"><br></div><div style="direction: ltr;"><em><u>If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career.
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If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder. </span><br><span style="color: rgb(0, 0, 0); font-family: -apple-system, ;"><span style="color: rgb(0, 0, 0); font-family: -apple-system, ;">Tip: </span>Avoid using AI-generated responses. We want to hear from you!</span><br><br></div><div style="direction: ltr;"><strong><u>About PriceLabs:</u></strong></div><div><br></div><div style="direction: ltr;">PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL.
Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.</div><div style="direction: ltr;"><br></div><div style="direction: ltr;">With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.</div><div style="direction: ltr;">Every day, we price over 450,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.</div><div style="direction: ltr;"><br></div><div style="direction: ltr;">Our customer base grew 10x since 2019 and in 2022:</div><ul><li>Our team grew 3x</li><li>We raised $30 million in funding from Summit Partners</li><li>We joined hands with Rental Scale-Up to deliver in-depth market insights and actionable news to hosts & property managers</li></ul><div style="direction: ltr;">We continue to grow exponentially backed by a strong team to take us to the next level.</div><div style="direction: ltr;"> </div><div style="direction: ltr;"><strong><u>Why join PriceLabs?</u></strong></div><div style="direction: ltr;"> </div><ul><li>We are a remote-first organization and accept work from home as the norm.</li><li>Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, <a href="https://www.capterra.com/p/158348/PriceLabs/reviews/" rel="noreferrer" target="_blank">Customer reviews here</a>)</li><li>Work with a global team (15 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.</li><li>We are a freemium product, so marketing leads the charge on customer acquisition.</li></ul><div style="direction: ltr;"><br></div><div style="direction: ltr;">PriceLabs is an equal opportunity employer.
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