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Full-timeDescription
Are you a tech-savvy problem solver with a passion for helping others? Be the Tech Hero our customers need!
We are seeking a talented Service Desk Level 2 Technician to join our dynamic team. As a Level 2 Technician, you will play a crucial role in providing exceptional technical support to our valued customers.
Summary
Knight Office Solutions (KOS) is an independent technology dealer representing some of the best names in imaging, workflow, and IT. KOS has been voted as a Top Place to Work in San Antonio for eleven straight years. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing.
What you'll do:
- Triage and Resolve: Receive, prioritize, and troubleshoot a variety of technical issues, including Active Directory, Office 365, and general desktop support.
- Customer Focus: Deliver legendary customer service by providing timely and effective solutions to customer inquiries and requests.
- Knowledge Base: Contribute to our knowledge base by creating and updating clear and concise documentation.
- On-Call Support: Participate in on-call rotations to ensure 24/7 support coverage.
- Collaboration: Work closely with other teams to deliver seamless service and resolve complex issues.
What you'll need:
- Technical Skills: Strong understanding of IT concepts, including networking, operating systems, and application support.
- Problem-Solving: Excellent analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
- Communication: Effective communication skills, both written and verbal, to interact with customers and team members.
- Customer Focus: A passion for providing exceptional customer service and building strong relationships.
- Adaptability: Ability to adapt to changing priorities and learn new technologies quickly.
- Certification: Must have an active technical certification (e.g., Network+, Security+, Microsoft / Azure) or be able to obtain one within 6 months of hire.
If you're ready to take your career to the next level and make a positive impact, we encourage you to apply.Requirements
Job Overview and Requirements:
- Provide Intermediate-level remote and onsite support for customer technical support requests while maintaining company culture and providing legendary customer service.
- Achieve Field Services goals for Customer Satisfaction, Resource Utilization, and timely completion of projects as defined by Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Organizational Level Objectives.
- Follow operational policies, processes, and procedures to maintain a productive and efficient workflow.
- Maintain regular communication with customers throughout the support request process.
- Models and embraces Knight Office Solutions company culture.
- Bachelor’s degree or comparable combination of education and experience.
- Current associate-level technical certification such as CompTIA Network+, Security+, or Microsoft associate-level required.
- Reasonable accommodation may be made for qualifying individuals with disabilities.
Why Work for Knight Office Solutions:
- Competitive salary, with experience.
- Comprehensive health, dental, and vision insurance plans.
- Voted as a Top Place to Work in San Antonio for eleven straight years.
- Schedule is Monday – Friday, 8:00 am – 5:00 pm.
- Opportunities for professional growth and development.
- Friendly and inclusive work environment that values teamwork and collaboration.
Join our dynamic team at KOS to make a significant impact on our customers' experiences through exceptional customer service. If you enjoy identifying solutions to resolve technical issues and are passionate about providing outstanding customer service, we would love to hear from you.Apply today by submitting your resume, cover letter, and any relevant work examples demonstrating your expertise in technical support to KOS Careers . Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
