Systems Engineer III
(This is a remote position open to applicants residing in TX, NM, AZ, CO or KS)
Job Description
We are seeking an experienced Systems Engineer III. In this role, you will perform complex configuration and troubleshooting to software or equipment following design or installation specifications and best practices. You will aid in the development and deployment of enterprise-level solutions for client technology systems that include cloud, on-premise, colocation, and hosted environments. This role requires delivering end-user training on hardware and software. The Systems Engineer III is a lead role during the project lifecycle, working with the Project Manager to define project timelines, plans and schedules.
You will mentor team members and ensure adherence to the project timelines, budget, and communication strategy, while driving successful project completion.You will ensure that incidents and project tickets are filled out according to company standard and time is entered accurately. You will be responsible for creating documentation, including runbooks, as-built documentation, system diagrams, and client technology roadmaps, while collaborating with cross-functional teams to resolve issues quickly and effectively. The ideal candidate is able to organize their personal workload to complete projects assigned within deadlines and will escalate issues where appropriate, reporting results to leadership.This position participates in an after-hours, on-call rotation to provide support for emergency client issues.
To support projects and maintain client satisfaction, you may need to be available for occasional weekend and evening work.
Requirements
- 6+ years of experience, or 4+ years of experience with a Bachelor’s degree in a related field
- MS or AZ Certifications or equivalent training,
- 4+ years' experience in customer service or support center systems
- Develop, deploy and/or troubleshoot complex infrastructure implementations both on premise and in the cloud.
- Develop clear and concise technical documentation and deliverables.
- Ability to interact and communicate professionally with client executives
- Keen ability to problem solve
- Ability to plan logically
- Advanced Solutions Design Ability
- All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities.
Must be proficient at an advanced level in most of the following technologies:
- Advanced Solutions Design Ability
Get to the EDGE—where Everyone Deserves Great Experiences!
IronEdge is the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together to eliminate the frustration companies face with technology. As a service-centric company with a culture that always puts people first, IronEdge is dedicated to providing a fun, fulfilling and inclusive environment where teammates can excel in their specialized roles. Our company’s core values are built upon the strong foundation of teamwork, continuous learning, integrity, courage and ownership, guiding everything we do at IronEdge.
With a great team comes great achievements and we’re proud to share that IronEdge has been recognized as a Great Place to Work® Certified™ company. Our award-winning team is honored to be recognized among the tech industry’s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year.
Benefits
IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance
Short-Term and Long-Term Disability Insurance
Flexible Spending Account and Health Savings Account
Flexible Time Off plus Holidays
At IEG, everyone deserves great experiences!
Salary Range
$85,999 to $90,000 (Exempt)
