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SaaS continues to grow and change from it’s cloud roots to today’s move into AI and consumption-based pricing. Zylo is the enterprise leader in SaaS Management, enabling companies to discover, manage, and optimize their SaaS application spend by centralizing SaaS inventory, license, and renewal management. Trusted by the world’s most innovative companies and industry leaders, Zylo’s AI-powered platform and expert team continue to lead this emerging category with more than 30 million SaaS licenses and $34 billion in SaaS spend under management, Zylo delivers the deepest insights, backed by most data than available in SaaS Management category.
Role Overview
As a Strategic Account Executive at Zylo, you will own a book of business comprising 30–40 existing strategic accounts. Your primary responsibilities will focus on ensuring your customers are executing an optimal SaaS management strategy for their organization, driving customer satisfaction, retaining accounts, and identifying upsell opportunities. This role requires you to become a practitioner of SaaS Management, deeply understanding customers' goals to deliver value, ensure renewals, and expand account relationships.In this highly visible and impactful role, you will collaborate with cross-functional teams to deliver exceptional customer outcomes.
Your success will directly contribute to Zylo's mission to transform SaaS Management into a critical enterprise function.
What you will do
- Customer Relationship Management:
- Serve as the primary point of contact for a portfolio of strategic accounts.
- Build and maintain strong relationships with key stakeholders to enhance trust and customer satisfaction.
- Advocate for customer needs internally, ensuring seamless delivery of Zylo’s solutions.
- Retention and Growth:
- Own and manage renewal processes, ensuring timely contract extensions and minimizing churn.
- Identify and pursue upsell and cross-sell opportunities by aligning Zylo’s capabilities with customers’ evolving business needs.
- Collaborate with the Customer Success team to monitor and drive product adoption, ensuring customers derive maximum value from Zylo.
- Strategic Account Planning:
- Develop tailored account plans, focusing on driving customer ROI, engagement, and expansion.
- Analyze SaaS usage and spend data to provide actionable recommendations and insights for optimization.
- Proactively address customer challenges and identify opportunities to deepen Zylo’s impact.
- Execution and Reporting:
- Schedule, plan, and manage multiple customer engagements in a dynamic, fast-paced environment.
- Provide regular updates to leadership on account health, renewal forecasts, and growth opportunities.
- Stay current on SaaS Management trends and apply industry best practices to customer engagements.
Requirements
What you need
- Experience:
- 5+ years in a strategic account management, renewal, or business development role, in SaaS (enterprise preferred)..
- Proven track record of driving customer retention and achieving upsell targets in a B2B environment.
- Skills:
- Strong relationship-building and interpersonal communication skills.
- Analytical mindset with the ability to interpret complex data and present clear, actionable insights.
- Exceptional organizational skills and the ability to prioritize in a fluid, fast-paced environment.
- Knowledge:
- Understanding of SaaS Management principles, including cost optimization and license management, is a plus.
- Familiarity with enterprise SaaS platforms and the challenges of managing large SaaS portfolios.
- Procurement or ITAM experience.
If you are passionate about helping organizations unlock the full value of their software subscriptions and thrive in a dynamic, customer-centric environment, we invite you to join our team at Zylo.At Zylo, we’re committed to Growing Stronger Together by fostering a diverse and inclusive workplace. We believe that a variety of perspectives not only fuels innovation, but also allows us to better serve our diverse customer base. If you meet the essential qualifications, we encourage you to apply and join us on this journey.
Still growing in your career? Connect with our talent community—we’re always looking for future Zylos who share our passion for continuous learning.
