Relief Housekeeping Supervisor

Essential Functions

• Lead by example: provide high-quality service and uncompromising hospitality toward all customers and Team Members.
• Must be able to perform every role within the department: public areas, room attendant,
• house person, laundry attendant, etc. When performing a role, thoroughly cleans the areas to the standards of the hotel and company.
• Develop and implement processes and standards within housekeeping that support the achievement of overall service and financial goals.
• Manage a multicultural team and lead in a manner that embraces diversity.
• Ensure Field Station standards, operating procedures and policies are in place and followed.
• Train Team Members to operate successfully in their position within the department.
• Keep Team Members informed about daily operations and events.
• Recruit, interview, hire, and onboard new Field Station Housekeeping and Laundry team members.
• Assign daily tasks/complete weekly scheduling for the Housekeeping and Laundry departments.
• Ensure Team Members are properly logging time in and out, entering PTO hours, and following meal period break law. Troubleshoot discrepancies from previous shifts and make corrections as needed.
• Review team members' time cards are accurate and ensure payroll is correct at all times.
• Monitor Team Member performance and safety practices. Providing supervision and professional development, conducting counseling and evaluations, and delivering recognition and rewards.
• Routinely inspect accommodations and common areas to ensure property exhibits Field Station’s high standards of cleanliness and orderliness. Examines carpets, flooring, drapes, and furniture for stains, damage, or wear. Maintain records of inspection results.
• Order and maintain inventory of supplies and equipment, and distribute to housekeepers and another department Team Members, as needed.
• Oversee the upkeep and functioning of the laundry department, including knowledge of equipment, operations, and general cleaning and sanitizing principles.
• Ensure quality, undamaged linens, and consistent cleaning practices are performed to Field Station and company standards.
• Review linen counts and supplies. Aid in budget control through supervision of housekeepers' use of linen, supplies, and equipment.
• Review the status of assignments, and assist and guide Team Members with follow-through when needed.
• Notify housekeepers when an inspection reveals sub-standard results, and support housekeepers through training to help them meet expectations.
• Partner with other departments and management to ensure the best possible experience for each guest, in accordance with Field Station’s standards and guidelines.
• Develop and implement plans that continually improve upon guest satisfaction and Team Member performance. Respond and follow up on assigned customer care issues.
• Attend to guest requests and complaints, resolve issues, and partner with other departments to ensure an excellent guest experience.
• Be knowledgeable of all emergency plans and safety practices, and know how to act upon them.
• Report any unusual occurrences immediately to the Assistant General Manager. Complete and submit compliance-related reports and forms as needed.
• Communicate in a timely manner with other department managers regarding issues that require their attention.
• Know the facilities and hours of operation of the property.
• Manage lost and found processes, ensuring that lost and found items are always properly recorded and checked into designated holding areas.
• Comply with guest accommodation entry code control policies and key control management for the department
• Perform housekeeping duties, as needed
• Performs any other duties as requested by their Supervisor and General Manager.

Competencies

• Excellent guest service and people skills.
• Strong attention to detail.
• Lead by example and perform work expected of subordinates. Possess strong follow-through to ensure standards are met or exceeded.
• A working knowledge of best practices in housekeeping.
• Excellent and effective leadership skills that enable one to successfully lead, motivate, and influence others. Guides Team Members in successfully carrying out a variety of duties associated with housekeeping and safety practices.
• Must have an understanding of how to properly use cleaning equipment and products.
• Knowledge of proper cleaning product handling and safety procedures.
• Skilled in prioritizing assigned duties and evaluating the work of the housekeeping team.
• Able to understand safe work practices, and communicate these effectively to Team Members and management.
• Ability to solve practical problems and know how to navigate ambiguous situations where standards have not been established.
• Strong management and relational skills.
• Thoroughness and Attention to Detail.
• Excellent and Attentive Customer Service.
• Must be a MacGyver, and able to find solutions when issues arise.

Required Education and Experience

• A High School Diploma or G.E.D certificate
• Two or more years of progressive and practical experience supervising housekeepers.

Preferred Education and Experience

• Prior hospitality experience.