Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.
As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again. If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further.
We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.We're looking for a Talent Acquisition Partner to join the People team at Replicant. We're looking for someone who embodies our culture and will help us continue building a world class team. In this role, you will own searches and partner closely with managers and leaders to attract, select and retain talent at Replicant.
What You'll Do
Full cycle recruiting in a fast-paced environment; taking candidates from initial sourcing/outreach through to offer extension for multiple roles across various departments
Actively source and engage with various levels of talent across a variety of platforms
Bring a passion for connecting with people and building relationships with both candidates and hiring managers
Enjoys wearing multiple hats - we're a startup, and we will continue to change, it's part of our growth
Provide a seamless recruiting process with a prioritization on candidate experience
Provide hiring managers with market data on compensation metrics for various skill sets across different geographic locations
Partner with hiring managers and provide support with creating job descriptions, interview process etc.
Manage effective timelines during candidate interview process (providing timely feedback, updating candidates on application status)
What You'll Bring
4+ years experience as a technical recruiter in a fast growing organization or startup
Ability to balance multiple roles with urgency while simultaneously delivering results in a fast paced environment
Familiar with leading sourcing and outreach tools and ability to develop strategies to build diverse pools of candidates
Excellent organizational skills and data reporting - provide regular updates/reports on status of open roles
Experience using Applicant Tracking Systems and recruitment and sourcing tools such as: Ashby, LinkedIn Recruiter, Stack Overflow, Gem etc.
Experience working on employer branding projects to improve Replicant's position within North America
A solution oriented mindset - you see the challenges as opportunities to learn and grow
A team first attitude! Our team is small but we love to collaborate and have fun!
For all full-time employees, we offer:
🏠 Remote working environment that respects time zone differences💸 Highly competitive salaries, equity, and for US Employees, a 401(k) plan🏥 Top of the line healthcare (medical, vision, and dental)🏋️ Health and Wellness Perk🖥️ Equipment Stipend🌴 Flexible vacation policy✈️ Amazing team trips & offsites where you can find our CEO baking bread for the team🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years
Our Values
Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.
Blade Runners:
We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.
Bread Makers:
We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.
Självdistans (Self-Distance):
Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.
Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process.
If you require an accommodation, please speak to your talent acquisition partner or email us at hr@replicant.ai and we’ll work to meet your needs.
