Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.
As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again. If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further.
We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.With a team of almost 200 employees, we are dedicated to building a workplace that fosters innovation, collaboration, and growth. Our People Team is the heart of our employee experience, covering recruiting, people operations, and learning and development. As we expand, we’re seeking an HR Manager with expertise in Canadian policies to ensure we continue to scale in compliance while delivering an exceptional employee experience. As we continue to scale, we remain deeply invested in creating an environment where employees thrive, are empowered to develop their skills, and feel connected to our mission and values.
This role will be integral in driving our people strategy forward while ensuring we maintain our core focus on growth, collaboration, and employee success.
What You'll do:
Oversee and manage day-to-day HR operations with a focus on Canadian employment laws, ensuring compliance across the organization
Provide expert guidance on Canadian HR policies, including labor regulations, benefits, leave policies, and health and safety standards
Support managers and employees with Canadian-specific HR matters
Partner closely with the recruiting team to ensure seamless onboarding and integration of new hires in Canada
Collaborate with the Learning and Development Manager to implement initiatives that foster employee growth and development
Ensure alignment of all HR processes with Canadian standards while supporting global HR strategies
Drive projects that support a positive employee experience, including wellness initiatives and employee engagement activities
Assist in managing payroll and benefits administration for Canadian employees in coordination with Finance
What You'll Bring:
Proven experience as an HR Manager or Senior HR professional, ideally within a startup or fast-paced environment
In-depth knowledge of Canadian employment laws, regulations, and HR best practices.
Strong experience managing employee relations and conflict resolution
Ability to work collaboratively across different teams, including recruiting, people operations, and learning and development
Excellent communication and interpersonal skills, with the ability to build trust and influence at all levels of the organization
Experience supporting a remote or hybrid workforce is an asset
Detail-oriented with the ability to manage multiple priorities and deadlines
Strong problem-solving skills and the ability to remain adaptable in a fast-changing environment
#LI-NN1
For all full-time employees, we offer:
🏠 Remote working environment that respects time zone differences💸 Highly competitive salaries, equity, and for US Employees, a 401(k) plan🏥 Top of the line healthcare (medical, vision, and dental)🏋️ Health and Wellness Perk🖥️ Equipment Stipend🌴 Flexible vacation policy✈️ Amazing team trips & offsites where you can find our CEO baking bread for the team🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years
Our Values
Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.
Blade Runners:
We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.
Bread Makers:
We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.
Självdistans (Self-Distance):
Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.
Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process.
If you require an accommodation, please speak to your talent acquisition partner or email us at hr@replicant.ai and we’ll work to meet your needs.
