Setup: Fully Remote (Candidates must be based in the Philippines)
Work Hours: Full-Time, Tuesday to Saturday, 12:00 AM to 9:00 AM Philippine Time
About CoreBridge Solutions
CoreBridge Solutions is a trailblazer in the business services industry, committed to delivering user-centric and innovative solutions that redefine the digital landscape. We excel in legal, financial, medical, and marketing sectors, leveraging advanced technologies like AI to enhance user experiences and set industry standards. Operating remotely in the Philippines, we provide unmatched expertise and dedication to our projects. Join us to be part of a collaborative team where your skills will directly contribute to our success and innovation.
Job Overview
We are looking for a Wazuh Technical Support Representative to join our dynamic and collaborative team. This role involves providing Level 1 technical support for Wazuh, an open-source security platform, and ensuring customers have an exceptional support experience. As part of CoreBridge Solutions, you’ll act as a vital resource for addressing technical queries, troubleshooting, and delivering outstanding solutions.
Key Responsibilities
- Act as the initial point of contact for customer queries related to Wazuh via email, chat, or ticketing systems.
- Provide Level 1 technical support for issues such as installation, configuration, and general troubleshooting.
- Offer step-by-step guidance to customers with varying levels of technical expertise.
- Log, prioritize, and track customer issues, ensuring timely follow-up and resolution.
- Escalate complex technical problems to Level 2 support, ensuring thorough documentation of the issue and actions taken.
- Assist in maintaining and improving the knowledge base by documenting solutions, FAQs, and troubleshooting guides.
- Communicate effectively with internal teams to relay customer feedback and suggest potential product or process improvements.
- Maintain a high level of professionalism and customer focus in all interactions.
Qualifications
- Experience in a technical support, IT help desk, or customer service role.
- Basic knowledge of Wazuh or similar open-source security platforms (e.g., Elastic Stack, OSSEC, Splunk).
- Understanding of basic networking concepts (e.g., TCP/IP, DNS, firewalls).
- Familiarity with Linux and Windows operating systems for troubleshooting purposes.
- Strong written and verbal communication skills in English.
- Ability to document processes clearly and concisely.
- Strong organizational and problem-solving skills with a customer-first mindset.
Preferred Skills
- Experience with ticketing systems (e.g., Jira, Zendesk, or Freshdesk).
- Basic understanding of cybersecurity concepts and compliance frameworks like PCI DSS or HIPAA.
- Familiarity with log management, monitoring tools, or SIEM platforms.
- Exposure to cloud environments (e.g., AWS, Azure, or Google Cloud).
Why Join CoreBridge Solutions?
At CoreBridge, you’ll be part of a forward-thinking team that values innovation and excellence. Our mission is to push the boundaries of digital solutions, delivering services that not only meet but exceed expectations. As a Wazuh Technical Customer Support Representative, you will contribute to projects that are reshaping industries, all while enjoying the flexibility of remote work and opportunities for professional growth.
Benefits
- Remote Work Flexibility: Work from anywhere in the Philippines with full support from our virtual infrastructure.
- Performance Bonuses: Earn bonuses tied to achieving significant milestones.
- Continuous Learning Opportunities: Advance your skills in customer support and technical problem-solving.
- Work-Life Balance: Commit to a structured yet flexible 40-hour workweek, ensuring personal and professional alignment.
Work Environment Notice
CoreBridge Solutions is dedicated to maintaining a productive, safe, and efficient work environment for all team members. To support this commitment, we use a live monitoring system during working hours. By applying for this position, you acknowledge and accept this monitoring process as part of your role. This system helps us ensure a supportive and effective work environment for everyone.
