Account Manager – Remote, Full-Time – Applicants invited from the UK or Canada
About IntellekFor over 30 years, Intellek has led the way in SaaS eLearning technology, delivering innovative tools to a global client base that reflects the diversity and strength of our team. We offer an exceptional culture-focused environment for employees where every voice is valued, personal growth is constant, and no day is the same.With an international team, plenty of employee interaction and team-building, opportunities, this is no typical remote-working job. Instead, you’ll find Intellek a completely immersive, stimulating and fulfilling place to work – this isn’t your typical remote-working job!If you’re passionate about tech-driven training, put clients at the heart of everything you do and thrive in a dynamic, forward-thinking company, we’d love to connect.About the RoleAs an Account Manager at Intellek, you’ll be essential to our commitment to client success and support.
You’ll build and strengthen relationships across our global client portfolio, helping clients optimise their use of our product suite and achieve their learning goals and business outcomes. This role is all about championing our clients and enhancing client satisfaction thereby ensuring high retention and loyalty.Your responsibilities will include gathering and sharing client feedback, maintaining regular communications, supporting onboarding efforts, generating new business opportunities within existing accounts and ensuring that clients are making the most of their Intellek subscription through the implementation and tracking of KPI’s and business metrics.
Working closely within our Business Development Team and collaborating with our Software Developers, you’ll drive product improvements and share insights on what contributes to success for our clients.What you’ll bring
- 2+ years of account management or other related field with proven client success track record
- Experience with SaaS products
- Strong communicator with excellent written and verbal skills
- Commitment to delivering an outstanding client journey from client acquisition through to retention
- Active listener and collaborator, skilled at identifying client needs and monitoring product engagement
- Confident in explaining technical concepts in a clear, concise manner
- High aptitude for recognising and converting upsell opportunities
- Strong on calls and in front of the camera with engaging presentation skills
- Creative problem-solver, quick to adapt and think clearly under pressure with a solutions-first mindset
- Analytic thinker, able to interpret data, extract insights and make clear data-driven decisions
- Dynamic, curious, ambitious, with a sharp business acumen
- Eager to learn, solution-focused, self-motivated, and proactive
- Proficient in CRM and other tech tools
Good to haves …
- Insight into the L&D sector
- Project Management experience/knowledge/qualification
- Experience with MEDDIC
- Demonstrated history of achieving KPIs/targets
- Understanding of legal sector
Why you should work here
- Flexible and fully remote-working with no strict 9-5
- Generous holiday allowance, plus paid Christmas shutdown and other paid time off
- Competitive salary with significant growth potential
- Profit sharing and generous pension matching schemes
- Peer recognition and team-building initiatives
- Care4U package with wellness services and discounts
- Ample learning and progression opportunities
- Travel potential for events and conferences
- Social and work opportunities to connect and strengthen bonds with your team-mates
... and so much more!Salary: UK £32-£34,000 or Canada $60-$62,000
