Join our team at Maximus Global Services!
Maximus Global Services (MGS) ultimate mission is to “Set the standard through tailor service to every person, every day”. MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore and Las Vegas. MGS has immediate openings for _Station Trainer at Miami International Airport.
Status: Full Time or Part Time
Benefits:
- Travel Benefits with Spirit Airlines
- Paid Time Off (for FT positions)
- Paid Training
- 401(k) Retirement Plan
- Medical, dental, vision benefits
- Referral Bonus
- Incentive Rewards
- Career growth
Objective and Essential Duties:
Provide security and customer service training courses and airport procedures to employees.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Deliver training material and schedule trainings for new hires and recurrent for current employees.Provides On The Job Training for all new hires or employees transferring to a new position.Reinforcing security policies, protocols and procedures and maintains a safe and secure environment for customers and employees.Ensure all employees follow security procedures for each entity, such as TSA, CBP, Miami Dade Aviation and any other airport were MGS operates.Conduct internal audits, to ensure all employees are following security procedures.Promotes professionalism and exceptional customer service within the security team.Keeps familiar with and enforces MGS Employee Handbook, Standards of Business Conduct and Policies, Procedures and Guidelines.Competencies
Teamwork OrientationStress Management/ComposureEthical ConductGood CommunicationCustomer ServiceLeadershipTraining skillsWork Environment
This job operates in a professional airport environment.
Physical Demands
This position is very active and requires standing, walking and seating.
Position Type and Expected Hours of Work
Work hours varies.
Required Education and Experience
High school diploma or GED.2-3 years’ experience in customer service/security at airport or similar entities and training experience.Additional Eligibility Qualifications
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol testComputer literacy in MS Office packages such as Word, Excel and Outlook.Must be able to read, write and speak English and Spanish.Maintain a relationship with both employees and clientsDemonstrable competence in and enthusiasm for practical training methods.A willingness and ability to travel within the US for training deliveryThe job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.Display a professional demeanor at all times.Excellent customer service skills.Excellent supervision and personal skills.Security Clearance (if applicable)
Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
