DISPATCHER (AVTECH)

Summary/Objective

  Responsibilities and Duties

• Be proficient and trained in Avtech Dispatch Software.
• Administrate, control and monitor AvTech Dispatch software to coordinate wheelchair passenger requests between the team, clients, and passengers.
• Handle phone and Radio traffic
• Timely dispatch wheelchair attendants and monitor through Avtech incoming client requests for service.
• Ensure that team signs in/out assigned tablets.
• Ensure that breaks and lunch periods are coordinated and documented in AvTech.
• Coordinate with manager and supervisors that wheelchair attendants secure/lock wheelchairs in the designated area.
• Practice open and continuous communication and value keeping others well informed.
• Establish and maintain effective relationships with team and clients.
• Promote awareness and education of Wheelchair Agents that they are responsible and accountable for safety.
• Ensure all wheelchair services are registered in AvTech and report to the manager any inconsistencies or any agents not using the tablet properly.
• Assist in the preparation of employee schedules through Celayix scheduling platform. 
• Make necessary revisions of employee schedule and ensure schedules are up to date. 
• Work closely with Management team to keep flight schedules and requests always updated. 
• Maintain clean and organized workplace.

Qualifications and Skills

• Airport Experience preferred but not required.
• Ability to work in fast paced environment.
• Ability to handle stressful and demanding situations.
• Quick learning abilities and able to "multi-task"
• Must Have Computer Skills
• Ability to read and speak English fluently.
• Ability to professionally and positively interact/ communicate and problem-solve with coworkers, clients and passengers.
• Knowledge of safety requirements and expectations
• Ability to organize and attend to detail.
• Reporting to Supervisor/ Manager as assigned

• Pass a background check and drug test.
• Computer literacy in MS Office such as Word, Excel and Outlook.

Competencies