Our Mission
:
Join the Industry Leader in Lifting Solutions
At Bishop Lifting Products, Inc., we don’t just move loads – we move industries forward. As the most trusted name in lifting, we’ve been solving routine and complex challenges since 1984 with top-quality products, deep expertise, and unmatched customer service. From wire ropes to rigging, slings, and below-the-hook solutions, we’ve got the gear and the grit to support America’s toughest jobs.With 40+ locations nationwide, a growing team, and a culture built on safety, service, and teamwork, Bishop Lifting is where hard work meets opportunity.
Be part of a company that’s
lifting the industry – and our people – to new heights.
Your next big move starts here.
JOB SUMMARY: The Regional Account Manager will support the Outside Sales team in growing our existing accounts, cold call and grow new accounts and ensure 100% customer satisfaction. This role will serve as the customer’s advocate by responding to inbound inquiries, exceeding expectations and providing excellent customer service from quote to purchase order.
DUTIES AND RESPONSIBILITIES:
Specific Duties include, but are not limited to:· Responsible for quotations in support of the outside sales team as assigned ensuring a less than 24 hour turn-around average time for completed quotations.· Follow up on quotations completed and not yet received PO within 24 hours of delivery of the quote to the customer.· Develop and maintain relationships with customers to ensure proper support and provide a positive customer experience.· Look for, ask for, and anticipate upselling opportunities within existing accounts.· Proactively maintain customer interaction with a defined customer base to uncover and drive sales opportunities for defined customer list.· Proactively cold call “dormant” or “lost” accounts based on list assigned to generate new sales opportunities.· Review daily open orders with defined customer list and proactively monitor any concerns about on time delivery of the product.· Serve as a liaison with outside sales, purchasing, rigging shop, general fabrication, and manufacturing to expedite orders and meet delivery dates utilizing effective communication.· Communicate with the purchasing department to order or expedite products to secure sell.o Branch will be responsible for delivering the order.· Weekly/daily coordination with regional branch managers on delivery times to ensure higher chance of winning the job by deciding what branch can achieve the fastest turnaround due to workload and inventory on hand.· Utilize and enter data into the CRM daily.· Other duties as assigned.
QUALIFICATIONS:
· Minimum of High School diploma or GED· At least two years of experience in industrial sales· Basic knowledge of reading and writing in English· Math aptitude· Experience in quote and proposal generation· Experience in Microsoft Office Suite (Word, Excel, Outlook)· Experience working with a CRM· Exceptional verbal and written communication skills· Excellent customer service and problem-solving skills· Well-organized and self-directed individual who is a team player· Energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image· Intelligent and articulate individual who can relate to people at all levels of an organization across diverse cultures and possesses excellent communication and presentation skills.· Must be able to solve adaptive challenges.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.· Drug-free and acceptable background and DMV history
ACCOUNTABILITIES FOR ACCOUNT MANAGERS:
· Order and quote accuracy· Fast turnaround time in generating quotations.· Customer satisfaction by meeting and/or exceeding service, product quality, and on time deliveries· Order and quote tracking and follow-up through use of the CRM· Maintain current efficiencies on product and ERP system knowledge.· Upselling and building trust with customers based on technical knowledge and problem solving abilities.
Bishop Lifting Products, Inc. and it’s subsidiaries are an Affirmative Action and Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Are you looking for an opportunity to become part of a rapidly-growing industry? Bishop Lifting Products, Inc. is looking for talent that will hold true to our mission while maintaining the safety and knowledge that we have valued since we were founded in 1984. Apply today! We’re ready to help you start your new career path.
