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Lead Clinical Nurse

Neighborhood Service OrganizationDetroit, Michigan, United StatesOnsite

Position Title: Lead Clinical Nurse


FLSA Classification: Exempt


EEOC Classification: First Level Manager


Location: Clinics 


Position Type: Full Time


Reports to: Senior Director of Integrated Health


Job Number:


Summary: 


A Team Lead-Clinical Nurse is responsible for supervising the clinical nurses and ensuring the delivery of high-quality patient care. They play a crucial role in ensuring that healthcare services are provided in accordance with established standards and regulations

Responsibilities: 


  • Provide leadership and clinical direction [FT1][FT2] to the clinical nurses and nutrition educator
  • ·       Ensures direct reports are following service delivery needs and organization metrics
  • Works closely with the Operations Manager to ensure gaps to successful staff performance are identified and addressed[FT3]
  • Ensure that the clinic and staff adhere to all relevant healthcare laws, regulations, and clinic policies.
  • Use
  • Provides educational and instructional information regarding consumer’s health status and prescribed medications regime coordinates health services for consumers and participates in Personal Care Plan
  • Oversees documentation of prescribed medications ensuring accuracy
  • Ensures that differential effects of medication on its respected targeted symptoms are addressed in medication reviews.
  • Maintain accurate patient records and nursing documentation, following best practices and compliance standard
  • Facilitates care coordination among external providers[FT4]
  • Provides consumers, and/or providers with purpose and potential side effects of prescribed medication.
  • Completes comprehensive nursing assessments/treatments as assigned in compliance with NSO policy.
  • Prepares clear nursing/health care plans and goals.
  • Assesses clients for Medical waivers and other ancillary services, and coordinates with the submission of the requests as needed
  • Provides direct clinical services to patients within standard of good nursing practices and within unit standards
  • Seeks supervisor consultation when appropriate action is unclear or beyond routine nursing functions
  • Is knowable about patient rights and serves as an advocate as needed
  • Completes various administrative forms to assure accurate data collections
  • Reviews charts regularly to ensure paperwork compliance
  • Nursing Services and Monitoring; Nursing assessments, developing of health care plans/services and interventions within the least restrictive setting and towards maximizing capacities for independent functioning Documents include complete, accurate and timely completion of clinical and statistical records.

Leadership skills:


  • Adept at inspiring, influencing, and enabling others to achieve goals.
  • Promotes a harmonious work environment.
  • Develops performance objectives for direct reports. 
  • Supervises staff which includes mentoring, coaching, training, and administering disciplinary actions as necessary in keeping with Human Resources policies and procedures. 
  • Delegates by allocating decision making and other responsibilities appropriately and effectively. 
  • Gives performance reviews on time and takes an active role in the development of subordinates.

Professional Skills:


  • Complies with and adheres to department and NSO policies and procedures.  
  • Adheres to established quality and performance improvement standards.   
  • Works effectively with others to accomplish goals/resolve problems.   
  • Organizes work well and uses time effectively.
  • Maintains consistent work attendance.  
  • Maintains good operating environment by attending work on time as scheduled.
  • Professionally represents NSO and promotes NSO mission and vision statements.  
  • Promotes a harmonious work environment.
  • Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results.       
  • Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in program services.
  • Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO.
  • Complies with contractual and regulatory requirements, as needed.  
  • Fosters commitment, team spirit, pride and trust.  
  • Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities. 
  • Able to anticipate and bring about change when needed.
  • Performs other duties as assigned.  

Working Conditions:


  • This position may be required to travel between both Detroit and Westland Integrated Clinic locations.
  • Will have consistent physical contact with patients.
  • Works in a medical clinical setting; uses a computer, telephone and other office equipment as needed, to perform duties. 
  • The noise level in the work environment is variable, due to frequent contact with consumers.
  • Bends, stoops, and reaches to gather equipment, files, or to search for and retrieve records and documents.
  • Manual dexterity and regular fine-finger and hand/wrist motions are required for performing medical procedures in addition to operating a keyboard, writing and filing.
  • Seeing/vision, talking/speaking and listening/hearing are continuously required.
  • Frequently required to stand during working hours.
  • Required to sit, walk or drive as needed

Candidate Requirements:


  • Graduation from Registered Nursing Program
  • Valid State of Michigan RN license
  • 5 years nursing experience 
  • 1 year of supervisory preferred

Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities. 


Life at Neighborhood Service Organization

Neighborhood Service Organization’s (NSO) compassionate and professional staff provides services that have impacted countless children, youth, adults, seniors, families, and communities since 1955. NSO’s empowering programs and services provide assistance for: older adults with mental illness; children, youth, and adults with developmental disabilities; youth leadership and advocacy training; year-round workforce development for youth, young adults and their parents; homeless recovery services; housing development; community outreach for psychiatric emergencies; call hotline for emergency shelter and housing resources in Detroit; training; and volunteer opportunities for individuals, groups, and organizations.\r\n\r\nOur Mission: Changing lives through innovative human services that harness the power of choice
Thrive Here & What We Value1. Equal Opportunity Employer2. Commitment to excellence through diversity3. Respect for Confidentiality and Courtesy towards patients4. Collaborative Environment5. Supportive Teamwork6. Continuous Learning7. Compassionate Approach to Care8. Focus on Community Wellbeing</s>
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