Position Title: : Lead Medical Respite Coordinator
FLSA Classification:
Non-
Exempt
Location: Detroit Health Housing Center/Community Based
Position Type: Full Time
Reports to: Manager of Health Services
Summary:
The Lead Medical Respite Coordinator oversees the Medical Respite Coordinators and Medical Respite Navigators, ensuring effective care coordination, client support, and collaboration with interdisciplinary teams. This role also carries a caseload and plays a crucial part in helping clients navigate the healthcare system, addressing barriers to permanent housing, and achieving positive client outcomes. The on-site schedule is Monday - Friday, 8:30am - 5pm.
Responsibilities:
- Coordinate all medical and social services following clients' discharge from the hospital and the medical respite site.
- Assist with coordination of onsite telehealth appointments for mental and physical health services.
- Coordinate all medication deliveries from local hospitals and pharmacies.
- Identify and refer clients to appropriate local community resources.
- Provide coordination of food services provided to patients.
- Assist with patients' transition to their next housing location.
- Participate actively in daily interdisciplinary care team meetings.
- Communicate respectfully and professionally with all members of the care team to provide patient-centered care.
- Act as a patient advocate and liaison between patients/families and community service agencies.
- Support organizational initiatives to promote and maintain a strong positive workplace culture.
- Always respect patient confidentiality and treat patients with courtesy and respect.
- Perform other duties as assigned by supervisor, contractual obligations, or program description.
- Provide leadership and supervision to the Medical Respite Coordinator and Medical Respite Navigator.
- Conduct regular performance evaluations and provide constructive feedback.
- Facilitate training and professional development opportunities for staff.
- Ensure compliance with organizational policies, procedures, and regulatory requirements.
- Foster a collaborative and supportive team environment.
- Manage day-to-day operations of the Medical Respite Program, including scheduling and staffing.
- Collaborate with other supervisors and departments to optimize program outcomes and resource utilization.
- Serve as a resource and escalation point for staff and client-related issues.
Candidate Requirements:
- Bachelor’s degree in social work, Psychology, Sociology, Public Health, or a related field Or Licensed Practical Nurse Or 3 years of experience in case management, mental health, or a related field
- Limited License (If Applicable)
- Full License (Preferred)
- At least 2 years’ experience providing case management and/or care coordination services
- Experience working with underserved population
- Experience with identifying, accessing and referring to local community resources
- At least 1 year, Supervisor experience (preferred)
Additional Requirements
Proficiency in MS Office (Word, Excel, PowerPoint & Outlook)Ability to learn additional softwareProficiency in general office equipment (PC, printer/fax/copier, telephony system)Experience with electronic health records and scheduling systemsNeighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.
