Copper River Shared Services is seeking an energetic and customer success driven
IT Procurement Administrator supporting the Sales and Orders teams in a fast-paced technology centric organization that specializes in the resale of leading-edge technologies. The sales focus of Copper River is with Copper River’s core partners such as Juniper, Palo Alto, Cisco, Aruba, and other strategic OEMs.This position is located in Chantilly, VA with a hybrid schedule.
Responsibilities (include but are not limited to):
- Provide exceptional customer service to clients in a professional and courteous manner.
- Act as a liaison between Sales, Orders and Customers ensuring accurate and timely order placement and receipt
- Assist in the processing of sales transactions
- Validate customer receipt of hardware or software licenses and overall success of the transaction
- Maintenance of Receiving records in Costpoint system
- Handle customer complaints and resolve issues promptly and effectively.
- Collaborate with team members to ensure customer satisfaction and efficient order processing
- Support monthly reconciliations of Purchase Orders, Vendor and Customer Invoices
- Maintain organized records of customer interactions and transactions.
- Other customer support duties as required by the Sales or Order Entry team.
Essential Job Requirements:
- Excellent verbal and written communication skills
- Strong interpersonal skills with the ability to build rapport with customers and across internal sales and order teams.
- Strong organizational skills.
- Ability to work well under pressure in a fast-paced environment.
- Detail-oriented with a focus on accuracy in data entry and order processing.
- Proficiency with Excel and basic reconciliations
Preferred Qualifications:
- 2+ years of experience with Costpoint, particularly in the areas of Sales Orders, Procurement and Receiving in a technology driven organization
About Copper River & The Native Village of Eyak:
Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration’s (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE’s ability to facilitate economic advancement.The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.
Copper River’s Culture
The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Open leave policy and paid holidays
- Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, regular associates at Copper River.
Disclaimer:
The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
