Documentation Specialist

Education and Experience:

• Bachelor’s Degree in English or a related field.
• 1 year experience writing technical documentation.
• Experience in retail, point of sale, or revenue control systems or operations.

Core Competencies:

• Ability to interview subject matter experts to clarify complex concepts and processes.
• Ability to follow systematic processes for documentation and instructional design.
• Proficiency in Confluence or similar documentation tools.
• Basic proficiency in Gateway Ticketing Systems software and solutions, including all modules covered in the Galaxy System Administrator Certification Program.
• Excellent written and verbal communication skills, including superb attention to detail and grammar.
• Coordinates multiple tasks simultaneously, meeting deadlines and working efficiently under pressure, for both individual and team projects.
• Proficiency in the Microsoft Office suite.
• Excellent written and verbal communication skills. Exhibits professionalism and diplomacy when working with customers and internal teams.
• Ability to travel up to 10% of the calendar year, which may include weekends and holidays.
• Ability to work beyond regularly scheduled hours as requested by management.

Job Description:

• Developing Knowledge Base articles on Gateway software and related subjects. This includes the following:
• Documenting software enhancements.
• Updating existing documentation with new formatting and information.
• Editing submissions from internal teams.
• Reviewing content with subject matter experts to ensure accuracy.
• Helping users find information through effective linking, tagging, and page organization.
• Developing or assisting with developing training on Gateway software and related subjects. This includes the following:
• Developing learning objectives and ensuring the content matches those objectives.
• Developing assessments to gauge the student's understanding of the learning objectives and developing the course material to meet those assessment goals.
• Creating media to support learning.
• Performing other duties as needed.
• Stay current best practices for documentation and knowledge management. Participate in related professional organizations.
• Handle all situations in accordance with Gateway’s mission, vision, and core values.
• Read, understand, and comply with the Employee Handbook.
• Perform other tasks as required by management.

General Duties:

• Complete all tasks and handle all situations in accordance with Gateway’s Core Values.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organizations.
• Communicate in a clear, concise and timely manner, including voicemail and email.
• Always promote and uphold the values, mission and vision of the company.
• Read, understand and comply with the Employee Handbook.
• Promote and adhere to all defined policies, processes and procedures.
• Perform other tasks as required by management

Physical Demands: 

• Ability to hear, see and speak adequately (with or without accommodations) to perform the essential functions of the job.
• Ability to perform repetitive movement actions including walking, standing and sitting for long periods of time to adequately perform the essential functions of the job.
• Ability to work in inside environmental conditions.

No agencies, please. 

We are not sponsoring visas at this time.