Job Purpose
As an IT Support Technician, you will be a key player in maintaining and enhancing the organization's IT infrastructure. You will be responsible for troubleshooting, diagnosing, and resolving issues related to computer systems, software, hardware, and network connectivity. Your role will be critical in ensuring the seamless operation of IT systems and minimizing downtime, contributing to the overall efficiency and productivity of the organization.Responsibilities:
- System Maintenance and Troubleshooting:• Assist in the installation, configuration, and maintenance of hardware, software, andoperating systems.• Monitor system performance, identify potential issues, and troubleshoot problems toensure optimal system operation.• Perform routine system maintenance tasks such as patch management, updates, andbackups.• Assist in diagnosing and resolving technical issues reported by end-users.
- User Support and Training:• Provide technical support and guidance to end-users, assisting with hardware andsoftware issues.• Respond to user inquiries, resolve problems, and escalate complex issues to senior teammembers when necessary.
- Network Administration:• Support the maintenance and administration of network infrastructure, includingswitches, routers, and firewalls.• Assist in managing user accounts, permissions, and access rights.
- Security and Data Protection:• Assist in implementing and enforcing security measures to protect systems and data fromunauthorized access.• Contribute to the development and maintenance of IT security policies and procedures.
RequirementsEducation and Experience:
- Associate degree in information technology, computer science, or a related field (orequivalent work experience). 2-4 years of experience preferred.
- Proven experience as an IT Support Technician, IT Specialist, or similar role with a focus on troubleshooting and resolving technical issues.
Skills/Abilities:• Solid understanding of computer systems, networks, and operating systems (e.g.,Windows, macOS, Linux).• Familiarity with hardware components, such as servers, switches, and routers.• Knowledge of cloud platforms (e.g., Microsoft Office 365, Salesforce) is a plus.• Basic understanding of cybersecurity principles and best practices.• Strong ability to diagnose and resolve technical issues efficiently.• Ability to explain complex technical issues in simple terms to non-technical users.• Excellent communication and interpersonal skills.• Ability to work collaboratively in a team environment.• Willingness to learn new technologies and stay updated with industry trends.Physical:• Prolonged periods sitting at a desk and working on a computer.
