PartsSource is the
leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers equipment owners to maximize equipment availability for patient care and automates the procurement of parts, services and training through a digital experience.PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On® and this common ground is the foundation of our success. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.If you love challenging the status quo, join our team of innovators working together to transform the medical equipment supply chain.
With our rapid growth, you will have ongoing opportunities to explore new paths, develop your skills and achieve your potential.
Job Summary:
Responsible for repairs, disposition and quality assurance testing of all purchased parts, returned parts, and core exchanges resulting from the activities of RSTI and Exchange. Also responsible for in-house deinstallations and installations, system maintenance and maintaining SAP accuracy.
Duties/Responsibilities:
- Prepare machines for testing to include but not limited to installing detectors, prepping computers for testing, installing and operating machines for testing of component/assemblies.
- Repair parts from the exchange/return area and training labs according to OEM procedure
- Maintain a consistent inventory according to minimal stock levels
- Achieves and/or succeeds individual goals as set by management
- Test all returns that are received and assess if they need to be repaired or inventoried
- Test all parts that are repaired
- Complete all necessary production orders, work orders, and service call forms
- Utilize the Huntron to map, and record values
- Install/deinstall equipment in house for exchange and training
- Occasionally unload/load trucks
- Occasionally assist in packing, and shipping parts
- Cleaning and prepping completed parts for inventory
- Maintain lab area in cleanliness and organization
- Assist in entering information into SAP as needed
- Perform PM’s, Calibrations, Safety inspections on imaging equipment in compliance with established OEM standards in house for exchange and training.
- Maintain functionality of test bay units for parts testing
- Technical support within the Repair Lab Technicians expertise
- Maintain QC documentation for all parts repaired
- Other duties as assigned
- Conducts and compiles with ISO requirements
- Understanding of multiple computer Operating Systems such as Windows, Linux, Redhat, Solaris8 and Solaris 10.
- Understanding of ISO requirements and compliance.
- Working ability to read and understand schematics and prints.
- Good troubleshooting skills
- Ability to effectively repair circuit boards, power supplies, electro-mechanical and mechanical devices
- Must be a self-starter and proactive.
- Commitment to excellence and high standards.
- Excellent written and verbal communication skills.
- Creative, flexible, and innovative team player
- Proven ability to handle multiple projects and meet deadlines
- Strong interpersonal skills.
- Excellent problem resolution and consultative sales skills.
Required Skills/Abilities:
- Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Motivation--Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
- Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Education and Experience:
- Associates degree in Biomedical equipment technology or military training preferred. An equivalent combination of education and experience can be substituted.
- Formal radiology training and/or certification: CBET, CRES, OEM Certifications, etc.
Benefits & Perks
- Competitive compensation package with base pay, incentives, equity, and comprehensive benefits (401k match, health benefits, college debt reduction, etc.).
- Inclusive and diverse community of passionate professionals.
- Opportunities for growth in a fast-growing company committed to developing employees' careers.
- Dynamic hybrid work environment that balances flexibility, collaboration, and productivity.
Interested?
We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.PartsSource values diversity and is committed to Equal Employment Opportunity, ensuring decisions are made regardless of race, gender, disability, or background. We welcome applicants from all walks of life and are dedicated to providing an accessible hiring process for everyone.Legal authorization to work in the U.S. is required.
About PartsSource
PartsSource automates the procurement of parts, services, and training, supporting healthcare technology management professionals in mission-critical equipment maintenance. With a seamless ordering experience, preferred pricing, and advanced analytics, we empower customers with supply chain intelligence.Since 2001, PartsSource has evolved into a leader in healthcare technology supply chain management, now serving over half of U.S. hospitals. Bain Capital’s 2021 investment further accelerates our growth and impact on the healthcare industry.Read more about us here:
- PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
- PartsSource Named One of the Top 100 Healthcare Technology Companies of 2023
- WSJ: Bain Capital Private Equity Scoops Up PartsSource
