Who we are:
BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:
- BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
- Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
- CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
- DUNS 100 Best Tech Companies to Work For in 2024
- Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
- 2024 Inc. 5000 list for the 4th consecutive year!
- Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity
At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.
Who we seek:
We are looking for a skilled Solutions Engineer with programming knowledge looking to join a fast-paced, and high-energy solutions engineering team and work on resolving customer issues, designing large complex deployments, improving the products, and training other tiers. Successful candidates must be detail-oriented and organized and have excellent organizational and communication skills. They will need to be able to manage multiple, high-priority issues simultaneously and effectively lead a remote team to resolution.
What you’ll do:
- Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers, and customers themselves.
- Owning internal and external customer calls to provide technical insight into the issue experienced by the customer, and provide fixes and workarounds to alleviate field issues.
- Play a key role in feature design activities and understanding features in depth.
- Develop and modify modules as part of implementing workarounds for issues or as a professional services enhancement.
- Work with QA and development teams to recommend resolutions, provide insights, and make sure issue fixes are being properly implemented into the products.
- Actively partake in tech support training sessions, compiling materials and delivering them to other tiers.
What you’ll bring:
- 3-5 years of relevant experience (Solutions Engineering/Escalations Engineering/Pre-Sales Engineering/Support Engineer Tier 3 or more)
- Strong troubleshooting skills and methodological approach.
- Previous experience with customers (working directly and on-site visits).
- Excellent communication (written and oral) and teamwork skills.
- Demonstrated experience in writing code projects with Python and Java – major advantage
- Experience working with various data bases and with MongoDB – an advantage
- Knowledge in networking protocols and technologies: HTTP, SSL, TCP/IP, DNS, network components.
- Experience with Kubernetes and other container orchestration technologies – an advantage
- Demonstrated knowledge in working with Linux environments – installing, configuring networking, writing bash scripts, and more.
- Prior experience working in a commercial development environment: formal QA, best practices for development, schedules, processes, defect queues, code management, build environments.
- IT experience (large organizations – advantage).
What’s in it for you?!
Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.
- Equity participation - everyone shares in our success
- Flexible work arrangements - for parents, for remote workdays, etc.
- Office perks: dog-friendly environment, fully stocked fridge, gym, and exercise classes, weekly Happy Hours, free parking, evening meals
- Knowledge training & Career development tracks
Our Values:
We look for people who embody our values - Care, Do, Try & Shine.
- Care - We care about our customers and each other
- Do - We do what it takes to make a positive impact
- Try - We try our best and we don’t give up
- Shine - We shine and make it our mission to always stand out
#LI-Hybrid#LI-SF1
BigDiversity:
We’re committed to creating a culture of inclusion, diversity, and equality – across race, gender, sexuality, disability, and neurodiversity – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us
here.
CPRA Employee Privacy Notice: CA
BigID is an E-Verify Participant.
