About the Company
Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Loan Administration at Valon
The Loan Administration team at Valon powers our operations and ensures we continue to run smoothly. We onboard loans, handle insurance, process payments, and offer a first-class experience to Valon's homeowners from behind the scenes. The Collateral Management Team manages the incoming and outgoing movement of collateral files and documents to and from the custodians, ensuring proper documentation, release type, and timely processing. We ensure timely processing of collateral orders related to paid-in-ful loans, default loans, and other internal teams needing documents.
We are detailed oriented, and excellent problem solvers. We take pride in our work and are committed to completing tasks accurately and in full compliance, no matter what it takes to get the job done right.
About the Role
We are seeking a detail-oriented and highly organized Collateral Document Specialist to join our team. In this entry-level role, you will play a critical part in maintaining and managing collateral files, and documents. You’ll work closely with internal teams and external custodians to ensure compliance with investor guidelines and regulatory requirements while safeguarding the accuracy of collateral records.
Responsibilities
- Review and process collateral files and documents, including promissory notes, mortgage/deeds of trust, assignments, and title policies, ensuring accuracy and completeness.
- Maintain and update loan records in our internal systems to reflect accurate collateral status.
- Coordinate with document custodians to manage physical and electronic document storage and retrieval.
- Verify lien recordings and address any discrepancies to ensure clear chain of title.
- Assist in tracking and resolving exceptions related to collateral files or documents that are unable to locate.
- Support onboards, offboards, and repurchases by validating collateral file location, ordering files, shipping files, and completing release forms to move files to the designated custodian.
- Communicate with internal teams, stakeholders, and external contacts to address document-related inquiries, obtain collateral documents needed, and provide timely updates.
- Prepare allonges if needed to complete note endorsement chains and reach out to external third parties to execute.
- Research and perform due diligence to prepare lost note affidavits if needed for original promissory notes that are unable to locate in the paid in full or default process.
- Review and clear exceptions for the vendor related to images of the note needed to provide the letter in lieu for homeowners in original document states.
Ideal Background
- Attention to Detail: Exceptional ability to identify inconsistencies and errors in documents, ensuring accuracy and completeness.
- Organizational Skills: Skilled in managing multiple tasks, prioritizing workloads, and meeting deadlines in a fast-paced environment.
- Team Player: Collaborative and communicative, able to work effectively within a team to achieve common goals.
- Tech-Savvy: Proficient in using technology and adaptable to learning new systems quickly.
- Problem Solver: Proactive in investigating and resolving document-related issues to maintain smooth operations.
Minimum Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- 1-2 years prior experience in mortgage servicing, loan processing, or document management is a plus but not required.
- Interest in developing a career in the mortgage or financial services industry.
Benefits
- Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
- Hours: No weekends or late nights required!
- Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
- Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
- Food & meals: In-office snacks and drinks (and Bagel Fridays)!
- Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
- Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!
Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
